Customer service End Point Assessor

Able Personnel; York; Remote; GBP 28,000 - 33,000; Full time

Job summary

A leading company is seeking an End Point Assessor for Customer Services. This role is primarily home-based with occasional visits to assess learners. The position requires assessor qualifications and experience in customer service management. Benefits include enhanced pension, health services, and 25 days of holiday. The role is full-time, Monday to Friday, with a salary of £28,382 per annum.

Benefits

25 days' holiday rising with service

Enhanced Pension

Group Life Assurance – 3 x Annual salary

Unlimited access to Smart Health services

Health Cash Plan

Enhanced sick pay

Enhanced Maternity/Shared Parental and Adoption packages

Qualifications

• Must have end point assessing experience or worked as an assessor.
• Experience as a Manager, Supervisor, or Team Leader within Customer Service.

Responsibilities

• Conducting end point assessment activities and marking based on grading criteria.
• Planning meetings with apprentices and employers online.
• Participate in standardisation and training activities.

Skills

Assessment

Customer Service

Management

Education

Assessor qualified (TAQA, A1, D32/D33, CAVA)

Job description

End Point Assessor

For Customer Services

Home based. Mostly remote as managing own diary and then some visits when needed to see the learners

Looking for people who can travel to either York, Manchester ,Birmingham, Bolton or Blackburn

6 months contract

Full time Monday to Friday

Can lead to the contract being extended, or permanent

Monday to Friday 9am to 530pm (is flexibility) 45 mins lunch

Equipment is provided, laptop, mobile, headsets etc.

Job role

Carrying out end point assessment activities and making decisions for apprenticeship standards

Must have either end point assessing experience or worked as an assessor and as part of the role assisting them and preparing them for end point assessments

Conducing these online

Can visit in the workplace on the odd occasion and be local to home – expenses paid

Planning meetings with apprentices and employers online

The role is end-point assessment for customer services

Agreeing a plan and schedule for each assessment activity for the end point window

Marking in line with grading criteria for the apprenticeship standard and confirming each element has been completed

Determine the overall grade for the apprentice based on the combination of performance in all assessment activities

Participate in standardisation and training activities

Essential requirements for the role

Must be Assessor qualified – such as TAQA or A1 or D32/D33 or CAVA

Must have been either an end point assessor or an assessor in customer services level 3 and assisted learners with end point

Ideally assessed for people in call centers or public services or blue light services – not essential

Must have experience as a Manager, Supervisor or Team Leader within Customer service

Must have access to a vehicle

Salary and Benefits

25 days' holiday rising with service and your birthday off.

Holiday purchase scheme for those life changing trips and moments.

Enhanced Pension

Group Life Assurance – 3 x Annual salary

Unlimited access to six Smart Health services including a 24/7 virtual GP

Health Cash Plan

Access to curated wellbeing content and our Employee Assistance Programme

Enhanced sick pay

Enhanced Maternity/Shared Parental and Adoption packages leave

A reward programme and recognition programme and annual awards event

Salary £28,382 per Annum (Pro rata for the 6 months)