Customer Service & eCommerce Assistant

JR United Kingdom; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen im Luxus-Einzelhandel sucht einen engagierten Kundenservice- und E-Commerce-Assistenten. In dieser spannenden Rolle bieten Sie erstklassigen Kundenservice über verschiedene Kanäle und unterstützen das digitale Team bei einer Vielzahl von Aufgaben. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Leidenschaft für exzellenten Service und Ihr Wunsch, neue Fähigkeiten zu erlernen, geschätzt werden. Wenn Sie eine Karriere im E-Commerce anstreben und gerne in einem kreativen Team arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder in einer administrativen Rolle.
• Erfahrung mit digitalen Systemen oder CRM-Tools von Vorteil.

Responsibilities

• Bearbeitung von Kundenanfragen und Problemlösungen im Kundenservice-System.
• Unterstützung bei der Aktualisierung von Website-Inhalten und Produktdaten.
• Verarbeitung von Rücksendungen und Betrugsprüfungen für Bestellungen.

Skills

Kundenservice

E-Commerce

CRM-Systeme

Datenmanagement

Kommunikationsfähigkeiten

Education

Abschluss in Betriebswirtschaft oder einem verwandten Bereich

Tools

Help Scout

Job description

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Customer Service & eCommerce Assistant, london

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Client:

Perfect Moment

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Location: Notting Hill, London (hybrid)

Reporting to: Head of eCommerce

The role

Reporting to the Customer Service Manager and sitting within the Perfect Moment digital team. The role will be predominantly focused on providing excellent customer service for DTC customers from perfectmoment.com, managing direct contact with customers across livechat, email, and phone channels; providing key advice to customers across the product range, managing contact resolution and complaints where required. Operational tasks around order tracking, fraud reviews, weekly reporting, and returns will also form part of this role. This role will act as a conduit for customer feedback to the rest of the business so a cross-functional mindset and a great attitude to improve service across products and processes would be beneficial.

This role will take on a variety of digital/eCommerce tasks to support the digital team during months when customer contact volumes are low. Supporting across website tasks for; product information data management, product activations, sample tracking, photography administration, website merchandising, email builds, category management, and content updates.

The person

This is an ideal role for someone looking to gain some broad eCommerce experience whilst working to deliver consistent customer care in a luxury retail environment. An individual applying for this role must be passionate about delivering excellent service across all channels and going above and beyond for Perfect Moment customers. A genuine willingness to learn new things and a passion for all things digital are essential. This role will be required to work across multiple departments assisting with tasks that interact with warehousing operations, finance, digital marketing, brand marketing, content, and product so prioritization across task management and working well with multiple teams are key to succeeding in the role.

The right candidate would ideally have 1 year’s experience in an administrative, customer service, or digital role within the premium/luxury retail space. Some experience working in digital systems, or a CRM contact tool would be beneficial but all training across systems would be provided.

Key responsibilities;

· Answering customer contact and resolving issues within the customer service system (Help Scout)

· Customer outreach / VIP service to top-tier customers

· Assisting with reporting for weekly trade meetings

· Returns processing

· Fraud checks for orders

· Managing product data, updating product attributes, categorisation, and sizing information

· Updating website content (homepage, article pages, category pages)

· Photography samples and image management

· Supporting CRM with email builds

About Perfect Moment

We started life in the technicolour 80s in Chamonix; founded by sports filmmaker and professional skier Thierry Donard. Twenty years of sportswear experience informs every design, with best-in-class materials still part of every product.

We’re inspired by free spirits as well as free riders. Trailblazers who might not come close to a ski run. We’re for anyone who’s unafraid to stand out – with the fashion they wear and the moments they make. We’re still all about that perfect moment. But it could happen on and off the slopes. Our collections marry the extreme demands of nature with those of city life.

We blend Fashion with Function for everyone.