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Customer Service Duty Manager

National Express LTD

Plymouth

On-site

GBP 25,000 - 30,000

Full time

3 days ago
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Job summary

A leading company in coach travel is seeking a Duty Manager at Plymouth Coach Station. This role involves overseeing site operations, ensuring exceptional customer service, and supporting staff development. Candidates should have strong management skills and previous site experience. National Express promotes an inclusive workplace and encourages diverse candidates to apply.

Benefits

Free Coach travel for yourself
Complimentary coach travel for a Nominated Person
Company pension
Employee Assistance Programme
Exclusive benefits and savings
Opportunities for progression

Qualifications

  • Experience managing a site and team in a fast-paced environment.
  • Ability to build strong internal and external relationships.
  • Competence in delivering excellent customer service.

Responsibilities

  • Oversee day-to-day activities within the site.
  • Provide assistance to customers, colleagues, and drivers.
  • Manage staff in line with National Express Policies & Procedures.

Skills

Time Management
Attention to Detail
Customer Service Excellence
Stakeholder Relationship Management

Job description

We have an exciting opportunity for a Duty Manager in Plymouth Coach Station.

You will be working any 5 days from 7, (1 in 3 weekends on average) between the opening hours of 08:30 till 05:30.

however Friday's open at a 8.

You will play a crucial role in the running of Plymouth Coach Station ensuring the delivery of a safe, secure and customer focused culture. You will work with the Deputy Head of Coach Stations to ensure the service delivered meets the business expectations, as well as provide coaching and development for our Customer Service Advisors.

As the successful candidate, you will have great time management, an eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of managing your own site and team along with delivering excellent customer service in a fast paced environment.

Successful applicants will be invited to attend an onsite assessment on Thursday 3rd July.

What you'll do...

  • Oversee the day-to-day activities within the site ensuring efficient shift plans to cover business needs
  • Proactively provide assistance to customers, colleagues, drivers and external stakeholders
  • Manage and support staff in line with National Express Policies & Procedure, identifying individual training and development needs.
  • Ensure efficient and consistent communication process is in place and daily briefings, regular team meetings and bi-monthly one-to-ones are held

What we offer in return for your hard work and commitment…

  • Free Coach travel for yourself on the National Express network
  • Complimentary coach travel for a Nominated Person on the National Express network
  • A company pension
  • Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
  • Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
  • Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

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