Customer Service - Dutch Speaking

Pertemps Scotland; Rosyth; On-site; GBP 27,000; Full time

Job summary

A top recruitment agency is seeking a Dutch-speaking Customer Service Advisor in Rosyth. The ideal candidate will be fluent in Dutch and English, possess excellent communication skills, and have a customer-focused attitude. Responsibilities include providing outstanding support, handling customer queries, and promoting services. The role offers competitive pay and opportunities for professional development.

Benefits

Competitive salary

Company benefits

Friendly team culture

Career growth opportunities

Qualifications

• Fluent in Dutch and English, both written and spoken.
• Previous experience in customer service or a similar role.
• Excellent communication skills with a customer-first attitude.
• Strong attention to detail and confident problem-solving skills.

Responsibilities

• Serve as the first point of contact for Dutch-speaking customers.
• Provide outstanding customer support and resolve queries efficiently.
• Promote products and services through up-selling and cross-selling.
• Maintain accurate records of customer interactions.

Skills

Fluent in Dutch

Fluent in English

Excellent communication skills

Customer-first attitude

Strong attention to detail

Problem-solving skills

Multitasking

Tools

CRM systems

MS Office

Job description

Overview

Job Title: Customer Service Advisor - Dutch Speaking

Location: Rosyth

Salary: £27,000

Job Type: Full-Time, Permanent

Pertemps are recruiting on behalf of our client for a Dutch-speaking Customer Service Advisor to join their dynamic and growing team. If you're fluent in Dutch and passionate about delivering exceptional customer experiences, we want to hear from you.

What’s on Offer

• Competitive salary of £25,500, depending on experience
• A range of company benefits
• Friendly, inclusive, and supportive team culture
• Clear opportunities for career growth and development

Key Responsibilities

• Be the first point of contact for Dutch-speaking customers across phone, email, live chat, and social media
• Deliver outstanding customer support and resolve queries efficiently
• Promote products and services, using up-selling and cross-selling techniques where appropriate
• Process orders, returns, and refunds in line with company procedures
• Maintain accurate and detailed records of customer interactions
• Escalate unresolved issues to the appropriate internal teams
• Meet and exceed service KPIs including AHT and CSAT
• Share customer insights to help improve service delivery

What We’re Looking For

• Fluent in Dutch and English - written and spoken
• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

Ready to Apply?

Please attach your CV and one of the team will call you to discuss