Customer Service Driver

weServed; Telford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Generous holiday allowance

Matched pension with life assurance

Digital GP and health checks

Employee shopping portal

Payment of professional fees

Reservists 10 days paid leave

Holiday Trading window

Be Kind Day paid leave

Job summary

Babcock in Donnington, near Telford, is seeking a Customer Service Driver to support a military vehicle repair and maintenance operation. You will safely transport military vehicles between MOD sites, workshops and customers, contributing to operational readiness and customer delivery.

The role is full-time and on-site with a 72-hour fortnight pattern. Candidates must hold a full UK driving licence, an HGV Class C licence and a valid CPC; SC security clearance is required.

Qualifications

• Experience driving and operating a range of vehicles, preferably HGVs.
• Experience with MoD A/B vehicles or similar heavy fleets.
• Knowledge of transport, vehicle safety and compliance requirements.
• Ability to maintain accurate records and documentation.

Responsibilities

• Drive military vehicles and assets between MOD sites and workshops.
• Carry out handovers, deliveries and inspections following safety procedures.
• Assist loading/unloading while complying with transport regulations.
• Maintain records of vehicle movements and update systems.
• Report faults and safety concerns to support fleet availability.

Skills

Vehicle operation experience

Safety compliance knowledge

Record keeping

Security awareness

Education

Full UK Driving Licence

HGV Class C Licence

CPC (Driver Certificate of Professional Competence)

Job description

Job Title: Customer Service Driver

Location: Telford, Shropshire

Compensation: £27,007 - £29,364 Dependent on Experience + Benefits

Role Type: Full time / Permanent

Role ID: SF75626

Drive Operational Readiness. Play a Vital Role in Supporting the UK's Defence Capability.

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Customer Service Driver at Donnington, near Telford, Shropshire.

The role

As a Customer Service Driver, you'll be at the heart of a critical military vehicle repair and maintenance operation, helping to ensure vital defence assets remain available and operational. This is much more than a driving role. You'll be responsible for safely transporting military vehicles and equipment between Ministry of Defence sites, workshops and customers, directly supporting operational readiness and customer delivery.

Day-to-day you'll be required to:

• Drive military vehicles and assets between Ministry of Defence sites, workshops and operational locations.
• Carry out vehicle collections, deliveries, handovers and inspections in line with safety procedures.
• Support loading and unloading activities while ensuring compliance with transport regulations.
• Maintain accurate records of vehicle movements and updating operational systems.
• Report faults, defects and safety concerns to support fleet availability and operational effectiveness.

The role is based onsite at Donnington, and the set working times are 72 hours per fortnight on a 9-day fortnight pattern. Week 1: Monday to Friday, 7:30am to 4:20pm. Week 2: Monday to Thursday, 7:30am to 3:20pm, with every other Friday off.

Essential experience of the Customer Service Driver:

• Experience driving and operating a range of vehicles, ideally including Heavy Goods Vehicles Class C vehicles.
• Experience working with Ministry of Defence A and B vehicles or similar heavy vehicle fleets.
• Experience carrying out vehicle handovers, collections, deliveries and asset movements in a safety-critical environment.
• Knowledge of transport, vehicle safety and compliance requirements.
• Experience maintaining accurate records and documentation.

Qualifications for the Customer Service Driver:

• Full UK Driving Licence.
• Heavy Goods Vehicle Class C Licence.
• Valid Driver Certificate of Professional Competence.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock

We’re Babcock — a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 10/09/2026