Customer Service Driver

The Vella Group; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen in der Unfallreparaturbranche sucht einen engagierten Kundenservice-Fahrer. In dieser spannenden Rolle sind Sie verantwortlich für die Abholung und Lieferung von Fahrzeugen, während Sie einen hervorragenden Kundenservice bieten. Sie werden auch geschult, um die Steuerung von Leihfahrzeugen zu erklären und die Sicherheit der Fahrzeuge zu gewährleisten. Mit über 30 Jahren Erfahrung und einem Wachstumskurs bietet dieses Unternehmen eine hervorragende Gelegenheit, Teil eines innovativen Teams zu werden, das sich dem besten Service verschrieben hat. Wenn Sie leidenschaftlich daran interessiert sind, Menschen zu helfen und in einem dynamischen Umfeld zu arbeiten, ist dies die perfekte Rolle für Sie.

Benefits

Interne und externe Schulungen

Pensionsplan

Sterbegeldversicherung

Erhöhte Elternzeitvergütung

Zugang zu exklusiven Rabatten über Perkbox

Qualifications

• Halten Sie eine gültige CPC-Karte und einen vollständigen britischen Führerschein.
• Starker Arbeitsaufwand und Engagement für exzellenten Kundenservice.

Responsibilities

• Fahrzeuge innerhalb gegebener Zeitparameter abholen und liefern.
• Führen Sie notwendige Prüfungen an den Recovery-Trucks durch.

Skills

Kundenservice

Fahrzeugkenntnisse

Teamarbeit

Multitasking

Education

CPC-Karte

Vollständiger britischer Führerschein

Job description

The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth.

As a recognised industry leader, The Vella Group currently operates 18 sites with ambition to grow ever further in the future. Now is an exciting time to join as we embark on a journey of expansion and innovation within the industry!

As a Customer Service Driver, you will ensure that the collection and delivery of customers and company vehicles is to be at an exceptional level whilst also employing the highest level of customer service when dealing with customers. While delivering a courtesy vehicle to customers, the drivers are expected to fully explain the controls of the courtesy cars to the customers.

Core Duties and Responsibilities:

1. Collect and deliver vehicles within given time parameters.
2. Drive at all times in a courteous manner and abide by local speed limits.
3. Understand fully how to suspend tow automatic and 4-wheel drive vehicles.
4. Be responsible for any monies paid in respect of any insurance policy excess and hand all money to customer service.
5. Handle VAT payments and receipt any customer invoices paid in full.
6. Perform necessary checks on the recovery trucks including all fluid levels, tyre conditions, and pressures at least once a week. Check all vehicle securing belts are fit for the purpose and report any damage to your line manager.
7. Occasionally fit small parts or polish vehicles at a customer’s home address or workplace.
8. Fill out all relevant paperwork.
9. Carry out valeting operations to agreed method and standard.

About You:

1. Hold a valid CPC card.
2. Have a strong work ethic to provide the best quality service.
3. Be a team player.
4. Possess the ability to work in a fast-paced environment and multi-task.
5. Be committed to delivering excellent customer service.
6. Ideally, hold a full UK driving license.

We offer internal and external training, a pension scheme, death in service insurance, enhanced maternity and paternity pay, and access to hundreds of exclusive discounts and rewards through Perkbox.