Customer Service Driver

Solus Accident Repair Centres; Dunstable, Wem; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking passionate Customer Consultants to elevate the customer experience. This role emphasizes teamwork and customer satisfaction, ensuring vehicles are collected, repaired, and returned efficiently. With a focus on inclusivity and personal development, the company offers a supportive environment where your unique skills can shine. Join a forward-thinking team dedicated to excellence in vehicle repair and customer service, and enjoy competitive benefits, including a bonus scheme and generous holiday allowance.

Benefits

Competitive Salary

Bonus Opportunity

Company Pension Scheme

33 Days’ Holiday

Discount on Aviva Products

Save As You Earn Scheme

Supportive Policies

Wellbeing Focus

Qualifications

• Strong customer-focused background with excellent communication skills.
• Ability to drive all types of vehicles, including cars and vans.

Responsibilities

• Work collaboratively to enhance customer satisfaction and experience.
• Update customers, source vehicle parts, and plan transportation.

Skills

Customer Service

Organizational Skills

Effective Communication

Driving Skills

PC Literacy

Education

Clean Full UK Driver's Licence

Job description

Overview

Are you looking for a position where you can make a difference, constantly learn new things, and be at the forefront of our award-winning customer service, working as part of the Aviva family?

Responsibilities

The Role;

Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. They work together to create a supportive and collaborative team environment focused on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether updating customers by phone, sourcing vehicle parts, or planning transportation, you will need to work as part of the Solus team to ensure vehicles are collected, repaired, and returned to our customers.

No two customers are the same, and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.

Qualifications

Desirable qualifications and experience:

• A strong customer-focused background
• Driving experience with the ability to drive all types of customer vehicles, including cars and long-wheel-based vans, auto or manual
• Clean Full UK Driver's licence
• Excellent organisational skills
• Effective communication
• PC literate
• Passionate about customer service

Who are Solus?

Solus, owned by Aviva, is one of the UK’s leaders in vehicle repairs, returning cars to the road in just 11 days on average and holding a 4.6/5-star customer rating. With an award-winning apprenticeship programme and other industry awards, Solus is proud to be shaping the future of vehicle repair.

Why Join Solus?

We offer numerous benefits as a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with options to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.