Customer Service Desk Analyst

Pro-Connexions; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading technology support company in the Leeds area is seeking a Customer Service Desk Analyst to provide high-level customer services and end-user support in a hybrid role. The ideal candidate should possess strong IT skills and customer experience, with a preference for those with prior experience in incident resolution and assessment. Apply now to invest in your career!

Qualifications

• Previous experience in customer assessment and incident resolution is a huge advantage.
• A desire to get into the IT Support sector is beneficial.

Responsibilities

• Provide high-level customer services and end-user support.
• Manage incident triage and research effectively.

Skills

Excellent written and verbal communication skills

Proven planning and organisation skills

Good time management

Strong IT user skills

Exceptional customer experience

Job description

Customer Service Desk Analyst Hybrid role based in Leeds area - Mon Fri needed to provide high level customer services / end user support, would suit someone with very strong IT skills.

As Customer Service Desk Analyst / Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills, proven planning and organisation skills, good time management.

Successful Customer Service Desk Analyst / Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience.

Any Customer Service Desk Analyst / Basic level IT Support who has had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional!

Apply now we are waiting to invest in your career!