Customer Service & Demand Management Area Leader

William Grant & Sons; Bellshill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading beverage company in Bellshill is seeking a Customer Service & Demand Management Area Leader. You will lead a high-performing team, ensuring exceptional customer experiences and accurate forecasting aligned with the company's 5-Year Plan. Ideal candidates will have proven leadership experience in customer service, strong analytical skills, and excellent communication abilities. The role offers competitive salary, benefits, and opportunities for professional growth.

Benefits

Competitive salary and benefits

Generous holiday entitlement

Private healthcare

Defined contribution pension plan

Employee Assistance Programme

Life Assurance cover

Product allocation

Cycle to Work scheme

Charity claim opportunity

Learning resources

Qualifications

• Proven leadership experience in customer service and demand planning within a complex supply chain environment.
• Strong analytical and forecasting skills.
• Exceptional communication and stakeholder management capabilities.

Responsibilities

• Lead the delivery of the OBU 5-Year Plan in alignment with company objectives.
• Inspire and guide your team with measurable goals.
• Collaborate to build robust demand forecasts.
• Manage the order book for timely operations.
• Monitor key performance metrics.

Skills

Leadership experience

Analytical skills

Communication

Stakeholder management

Job description

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Customer Service & Demand Management Area Leader, Bellshill

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Client:

Location:

Bellshill, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

254c656c58bd

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Introduction

As the Customer Service & Demand Management Area Leader, you will lead a high-performing team across designated regions, driving the strategic vision for customer service and demand planning. You’ll play a pivotal role in delivering accurate forecasting, seamless order management, and exceptional customer experiences all aligned with our ambitious 5-Year Plan.

Main Responsibility

• Lead the delivery of the OBU 5-Year Plan in alignment with company objectives.
• Inspire and guide your team with clear direction, measurable goals, and a culture of continuous improvement.
• Collaborate with distributors and internal stakeholders to build robust demand forecasts through the S&OP process.
• Proactively manage the order book to ensure timely and stable operations across bottling and supply partners.
• Prioritise orders, manage SLAs, and maintain clear, proactive communication with customers.
• Strategically oversee product transitions from launch to end-of-life.
• Build and maintain strong relationships with third parties, ODCs, and internal teams to ensure alignment and transparency.
• Monitor and report on key performance metrics (OTIF, forecast accuracy, lead times), taking decisive action when needed.
• Maintain a strong process framework with clear documentation and governance.
• Foster a culture of growth, capability building, and succession planning within your team.
• Champion diversity, inclusion, and our company values in every aspect of your leadership.

Our Ideal Candidate

• Proven leadership experience in customer service and demand planning within a complex supply chain environment.
• Strong analytical and forecasting skills, with a collaborative and solution-oriented mindset.
• Exceptional communication and stakeholder management capabilities.
• Passionate about developing people and driving performance.
• Committed to excellence, innovation, and continuous improvement.

If you're ready to elevate service and demand excellence in a dynamic and forward-thinking environment, we’d love to hear from you. Apply now and help shape the future of our business.

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1, per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.