Customer Service Delivery Specialist

Workshop Recruitment; United Kingdom; Remote; GBP 28,000 - 33,000; Full time

Job summary

A leading recruitment agency in the UK is looking for a Customer Service Delivery Specialist to coordinate client appointments and provide support via various channels. The role requires experience in client-facing administrative tasks and a strong attention to detail. Ideal candidates should be self-motivated, with a passion for excellent service and experience in remote work. This position offers a salary of £28,500 annually and is fully remote.

Benefits

Pension

Fully remote role

Qualifications

• Two years in a client-facing administrative or coordination role.
• Experience coordinating high volume bookings.
• Strong attention to detail and ability to work independently.

Responsibilities

• Coordinate and manage client appointments.
• Provide support via phone, live chat, and email.
• Identify and escalate any complaints or issues.

Skills

Client communication

Data entry

Microsoft Excel

Attention to detail

Self-motivated

Job description

Home >Jobs > Customer Service Delivery Specialist

Customer Service Delivery Specialist

Job Description

The Customer Service Specialist will primarily focus on booking and arranging appointments for clients. It will also involve handling a high volume of calls and emails - ensuring client are kept up to date.

Main Duties

• Coordination of volume appointment, including preparation, scheduling and key management, and ensure all related documentation is accurately stored on internal systems.
• Schedule and manage appointments using our in-house system. Process bookings, handle minor maintenance, and proactively collaborate across departments to meet performance targets. Contact members and tradespeople to confirm appointments and liaise with Clients as needed.
• Making outbound calls to assist with appointment scheduling, rescheduling, and confirmations (not cold-calling or sales-related).
• Provide support via phone, live chat, and email, assisting both Clients and Members with enquiries regarding live bookings, appointments and feedback.
• Identify and escalate client complaints, technical issues, and other concerns to the appropriate department. Assist in responding to and investigating complaints when required.
• Verify that appointment outcomes are accurate before submission to clients

Skills and Knowledge

• Two years of continuous service in a client-facing administrative or coordination role, involving data entry, client communication, and time-sensitive tasks.
• Experience co-ordinating high volume booking or appointments
• Good knowledge and experience using Microsoft Excel – managing and updating spreadsheets
• Have a passion for excellent service and build rapport quickly with clients and customers
• Strong attention to detail
• Be self-motivated and able to work independently
• Previous work history in a remote or hybrid role with a home set up

Hours and Salary

• £28500 per annum, £13.70 per hour
• 9.00am - 6.00pm Sunday to Thursday or Tuesday to Saturday
• Pension
• Fully remote role

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