Customer Service Delivery Specialist

Workshop Recruitment; England; Hybrid; GBP 29,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Delivery Specialist to manage appointment scheduling and client communications. The role involves handling high volumes of calls and emails, ensuring clients remain informed. Ideal candidates will have at least two years of experience in a client-facing role and enjoy working remotely in a dynamic environment. The position offers a salary of £28,500 per annum or £13.70 per hour, with flexible working hours.

Benefits

Pension

Qualifications

• Two years of experience in a client-facing administrative role.
• Ability to work independently in a high-volume environment.
• Experience in remote or hybrid work setups.

Responsibilities

• Coordinate appointment scheduling and management.
• Handle client communications via phone and email.
• Identify and escalate client issues as needed.

Skills

Client communication

Attention to detail

Self-motivated

Time management

Multi-tasking

Job description

Home >Jobs > Customer Service Delivery Specialist

Customer Service Delivery Specialist

Job Description

The Customer Service Specialist will primarily focus on booking and arranging appointments for clients. It will also involve handling a high volume of calls and emails - ensuring client are kept up to date.

Main Duties

• Coordination of volume appointment, including preparation, scheduling and key management, and ensure all related documentation is accurately stored on internal systems.
• Schedule and manage appointments using our in-house system.. Process bookings, handle minor maintenance, and proactively collaborate across departments to meet performance targets. Contact members and tradespeople to confirm appointments and liaise with Clients as needed.
• Making outbound calls to assist with appointment scheduling, rescheduling, and confirmations (not cold-calling or sales-related).
• Provide support via phone, live chat, and email, assisting both Clients and Members with enquiries regarding live bookings, appointments and feedback.
• Identify and escalate client complaints, technical issues, and other concerns to the appropriate department. Assist in responding to and investigating complaints when required.
• Verify that appointment outcomes are accurate before submission to clients

Skills and Knowledge

• Two years of continuous service in a client-facing administrative or coordination role, involving data entry, client communication, and time-sensitive tasks.
• Have a passion for excellent service and build rapport quickly
• Strong attention to detail
• Be self-motivated and able to work independently
• Enjoy working in a high-volume environment with ability to multi-task
• Previous work history in a remote or hybrid role with a home set up

Hours and Salary

• £28500 per annum, £13.70 per hour
• 9.00am - 6.00pm Sunday to Thursday or Tuesday to Saturday
• Pension
• Fully remote role

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