Customer Service Delivery Representative - Inverness

Driver Hire Borders; Inverness; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the mobility sector seeks a Customer Service Delivery Representative in Inverness. This temporary role requires flexibility with shifts, offering £14.41 per hour, with duties including assisting customers with vehicle rentals and ensuring high-quality customer service.

Qualifications

• Previous experience in customer service or retail.
• Flexibility to work evenings and weekends.
• Strong work ethic and positive attitude.

Responsibilities

• Greet customers and assist with the rental process.
• Process rental agreements and conduct vehicle inspections.
• Address customer inquiries and resolve issues.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Customer-focused attitude

Job description

Overview

We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.

We're looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in ourInverness Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a temporary position starting immediate until October - with the potential to be extended to a permanent role pending performance and business need. Additionally, this role requires flexibility with shifts available across seven days a week between 7am-10pm.

The pay for this temporary position will be £14.41 per hour, if extended to a permanent position the pay will be £12.41 per hour.

The number of contracted hours will be 45 per week, but flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

Responsibilities:

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
• Delivery and collection of vehicles across the region
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications

Qualifications:

Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service or retail.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information:

• Please let us know about any accommodations you may need to participate in therecruitment process.
• No drug or alcohol related offence within the last five years is permitted.
• You must be over 21 years of age for insurance purposes.
• You must have a full manual UK or EU drivinglicence.
• Location: Inverness