Customer Service Delivery Representative - Inverness

Enterprise Rent-A-Car; Inverness; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car rental service is seeking a Customer Service Delivery Representative in Inverness. This temporary position starts immediately until October, with a possibility of becoming permanent. Responsibilities include assisting customers with rentals, providing vehicle information, and ensuring smooth rental processes. Flexibility with shifts is essential, with a pay rate of £14.41 per hour. Ideal candidates will have prior customer service experience and excellent communication skills.

Qualifications

• Previous experience in customer service or retail is an asset.
• Must be over 21 years of age for insurance purposes.
• Must have a full manual UK or EU driving licence.

Responsibilities

• Greet customers warmly and assist them with the rental process.
• Provide information about vehicle options and rental rates.
• Process rental agreements accurately and efficiently.
• Conduct vehicle inspections before and after rentals.
• Address customer inquiries and resolve issues promptly.

Skills

Excellent communication and interpersonal skills

Customer-focused attitude

Attention to detail

Ability to multitask

Strong work ethic

Positive attitude

Flexibility to work various shifts

Job description

Overview

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.

We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in our Inverness Area . This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a temporary position starting immediate until October – with the potential to be extended to a permanent role pending performance and business need. Additionally, this role requires flexibility with shifts available across seven days a week between 7am-10pm.

The pay for this temporary position will be £14.41 per hour, if extended to a permanent position the pay will be £12.41 per hour.

The number of contracted hours will be 45 per week, but flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

Responsibilities:

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
• Delivery and collection of vehicles across the region
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications

Qualifications:

Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service or retail.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information:

• Please let us know about any accommodations you may need to participate in the recruitment process.
• No drug or alcohol related offence within the last five years is permitted.
• You must be over 21 years of age for insurance purposes.
• You must have a full manual UK or EU driving licence.
• Location: Inverness