Customer Service Delivery Driver - Flexible Zero Hour Contract

APCOA PARKING UK; Leeds; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading company is seeking a Customer Service Delivery Driver for a flexible zero-hour contract at Leeds Bradford Airport. The role involves safely transporting customers, managing check-ins, and providing excellent customer service. Ideal candidates will have a valid UK driving license and previous customer service experience. This position offers flexible working hours and opportunities for training and development.

Benefits

Flexible working hours

Training and development opportunities

Qualifications

• Previous Customer Service Experience
• Full UK Drivers license

Responsibilities

• Greeting customers and checking in customers at the reception area.
• Transporting passengers between the car park and airport terminal.
• Dealing with customer complaints and enquiries.

Skills

Customer-focused attitude

Excellent communication skills

Excellent team player

Job description

The Role

Customer Service Delivery Driver - Flexible Zero Hour Contract - Days and Nights - £26,666.64 Per annum, £12.21 Per Hour

Do you consider yourself a team player?

Are you Customer Focused?

Do you have a valid Driving Licence with previous experience in driving roles?

If so, then this may be your next career move!

An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport.

Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check-in process.

This is a flexible contract with a 4 on 4 off shift pattern working days and nights.

Responsibilities include, but are not limited to:

• Greeting customers, checking in customers, completing all Valet documentation at the Valet Front desk reception area and in the arrivals area of the car park
• Utilising Pre-book IT systems
• Dealing with customer complaints and enquiries
• Monitoring all entries and exits and being proactive with shift planning using the P2T Booking system and reports
• Maintaining professional deportment and behaviour to represent the company positively
• Reporting any service issues to the line manager
• Assisting customers with luggage loading onto fleet vehicles
• Ensuring fleet vehicles are clean and presentable
• Completing vehicle checks and fleet documentation
• Transporting passengers between the car park and airport terminal
• Reporting vehicle defects and photographing arriving vehicles
• Moving customer cars to secure parking areas and returning them as needed
• Patrolling car parks on foot to monitor for unattended bags, suspicious vehicles, or persons, and reporting findings
• Litter picking, bin changing, and cleaning customer and staff areas
• Handling incoming calls and customer queries
• Completing report sheets and logs as instructed

What you'll bring:

• Full UK Drivers license
• Previous Customer Service Experience
• Excellent team player
• Customer-focused attitude
• Excellent communication skills

What we offer:

• £12.21 per hour
• Flexible working hours
• Training and development opportunities

Must be 18 or over to apply

We are committed to ensuring APCOA is a fair workplace regardless of age, race, gender, sexuality, or organizational level. We foster a motivating work environment where successes are shared, and staff have opportunities to develop and excel in their roles.