Customer Service Delivery Consultant | S2 | Santander ISA Managers | Glasgow

Santander USA; Glasgow; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Delivery Consultant to enhance their operational support and change delivery processes. This role focuses on establishing strong stakeholder relationships and ensuring excellent customer experiences. You'll be at the forefront of incident resolution and project delivery, contributing to transformational initiatives within the organization. With a commitment to flexible working, including hybrid options, this position offers a dynamic work environment where your skills in data analysis and stakeholder engagement will shine. Join a team that values diversity and inclusion, and make a significant impact in a role that promises growth and development.

Benefits

£500 annual cash allowance for benefits

Discretionary performance bonus

8% pension contribution

27 days’ holiday plus bank holidays

Discounted healthcare benefits

Employee discounts

Share plans

Charitable giving options

Qualifications

• Ability to interpret and analyze data, articulating findings clearly.
• Understanding of end-to-end customer journeys.

Responsibilities

• Support incident lifecycle management and operational production support.
• Lead and support specific customer service work-streams.

Skills

Data Analysis

Stakeholder Management

Problem Solving

Communication Skills

Education

Understanding of Investment Platforms

Right to Work in the UK

Tools

SQL

Access

Job description

Customer Service Delivery Consultant | S2 | Santander ISA Managers | Glasgow

Pay: Competitive

Location: Glasgow/Scotland

Employment type: Full-Time

Job Description

• Req#: Req1137500
• Customer Service Delivery Consultant | S2 | Santander ISA Managers | Glasgow
• Country: United Kingdom

WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

As a Customer Service Delivery Consultant, you’ll support the Santander ISA Managers (SIM) Delivery team and the wider SIM Investments teams across activities from Operational Support to Change Delivery.

You’ll establish excellent stakeholder relationships and support incident lifecycle management, Operational Production Support, and Change Delivery.

The difference you’ll make

• Identify, support, and lead incident resolution through established forums and processes, following policies and procedures.
• Lead and support specific SIM Customer Service work-streams to deliver transformational and BAU projects.
• Deliver excellent customer experience through effective execution plans aligned with governance processes.
• Engage and manage stakeholders (internal and third-party) to facilitate the SIM Delivery programme.
• Create effective communication, proposals, and presentations to inform and persuade.

What you’ll bring

• Understanding of Investment platforms and end-to-end customer journeys.
• Ability to interpret and analyze data, and articulate findings clearly.
• Right to work in the UK.

It would also be nice for you to have

• Experience with data analysis tools (Access, SQL).
• Ability to interpret and document complex processes, define controls, and identify improvements.
• Self-organization skills to manage multiple initiatives.
• Strong problem-solving, analytical, and presentation skills.

What else you need to know

We support flexible working arrangements, including hybrid roles requiring onsite presence 2 days a week in Glasgow.

This is a full-time, permanent role based in Glasgow.

Core hours are 09:00-17:00, Monday to Friday.

Everyday Inclusion

We aim to create a workplace where all colleagues feel they belong and are supported to succeed, celebrating diversity and living our values of Simple, Personal, and Fair.

How we’ll reward you

• £500 annual cash allowance for benefits.
• Discretionary performance bonus.
• 8% pension contribution, up to 12.5% with employee contribution.
• 27 days’ holiday plus bank holidays, increasing with service, with optional holiday purchase.
• Discounted healthcare benefits, including Bupa insurance, dental, and health assessments.
• Additional benefits like death-in-service, income protection, and voluntary life assurance.
• Employee discounts, share plans, and charitable giving options.

Right to work in the UK

Applicants must have the right to work in the UK. Visa or work permit status will be considered during the process.

What to do next

If interested, please apply. For assistance, contact [e-mail] or call 0870 414 9080.

About the company

We impact 140 million lives daily through innovation, sharing experiences, and adapting to challenges, embodying the Santander Effect.