Customer Service Data Analyst

Bellrock Property and Facilities Management; Chichester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Bellrock Property and Facilities Management seeks a Customer Service Data Analyst to enhance customer experience by analyzing and interpreting data related to property services. The role involves developing dashboards, ensuring data accuracy, and supporting strategic decisions. A flexible working arrangement is offered, combining office and remote work.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Health and wellness programs

Enhanced parental leave

Qualifications

• Strong analytical and problem-solving skills required.
• Experience in data analysis and reporting.
• Ability to manage multiple projects independently.

Responsibilities

• Analyze operational and service delivery data for maintenance activities.
• Develop and maintain dashboards and KPI reports.
• Identify trends for operational improvement.

Skills

Analytical skills

Problem-solving

Communication

Attention to detail

Project management

Education

Certification in Power BI or Tableau

Tools

Microsoft Excel

Power BI

CAFM systems (Concept, Planon, Maximo)

Job description

Customer Service Data Analyst

At Bellrock, we harness technology to enhance our customers' experience, providing advanced building systems and peace of mind. We are a technology-led, people-driven company that values our employees and aims to help them succeed.

The Property Services Data Analyst plays a critical role in analyzing operational and service delivery data related to planned and reactive maintenance activities. This position supports strategic decision-making, improves service quality, and ensures contractual compliance by transforming raw data into meaningful insights.

How will you be the change?

We believe every role is vital in providing peace of mind for our customers and driving our business forward. As a Customer Service Data Analyst, you will:

• Collect, cleanse, and analyze data from CAFM systems and other operational platforms.
• Develop and maintain dashboards, scorecards, and KPI reports for stakeholders and clients.
• Monitor service performance against SLAs and KPIs.
• Identify trends and areas for operational improvement.
• Support monthly and quarterly reporting processes.
• Conduct root cause analysis for service issues.
• Collaborate with operational teams to ensure data accuracy.
• Assist in audit preparations and data provision for reviews.
• Develop predictive models for asset management and lifecycle planning.
• Present findings to senior leadership and clients clearly and effectively.

What does it take?

If you're ready to contribute as a Customer Service Data Analyst, you should have:

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel (advanced), Power BI, or similar tools.
• Knowledge of CAFM systems like Concept, Planon, Maximo.
• Excellent communication skills for presenting data to non-technical audiences.
• Attention to detail and data integrity.
• Ability to manage multiple projects independently.
• Understanding of facilities management KPIs and asset management principles.
• Experience working with public sector or service delivery.
• Certification in Power BI, Tableau, or similar analytics tools.

Working arrangements

We support flexible and remote working. The successful candidate will work from 25 West Street, Chichester, two days a week, with the remainder of the week working from home.

What can we offer you?

Our benefits include:

• 25 days annual leave plus bank holidays and an additional day.
• Salary exchange pension scheme, life cover, paid sick leave.
• Health and wellness programs, enhanced parental leave.
• Salary sacrifice schemes, holiday purchase, discounts, and more.

Helping you to shine

We promote diversity, inclusion, and support for our employees' wellbeing, offering development opportunities and flexible work arrangements.

Ready to start shining?

If you're ready to grow your career with Bellrock, we welcome you to join our team and be part of a dynamic, supportive workplace.