Customer Service Coordinator x2

Dolby Medical Home Respiratory Care Ltd; Stirling; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their dynamic team in Stirling. This role involves providing exceptional patient support, managing enquiries, and ensuring efficient service delivery. With a focus on excellence in home healthcare, the company offers a generous benefits package, including training and development opportunities, a matched contribution pension scheme, and enhanced leave policies. If you're passionate about making a difference in patient care and thrive in a collaborative environment, this role is perfect for you!

Benefits

33 days holiday (including BH)

Excellent training and development programs

Matched contribution pension scheme

Enhanced maternity and paternity leave

Yearly bonus scheme

Qualifications

• Previous customer service experience, ideally in a call centre.
• Excellent verbal and written communication skills.

Responsibilities

• Dealing with patient enquiries in an empathetic manner.
• Processing replenishment orders and solving queries over the phone.
• Scheduling installations and service calls according to contract requirements.

Skills

Customer Service Experience

Excellent Communication Skills

Organisational Skills

Problem Solving

Team Player

Computer Skills

Job description

We value our people & develop their skills for a better future

Contract Type: Perm and 3 month Fixed Term Contract - 37.5 hrs per week - Mon to Fri 9am to 5pm

Closing Date: Monday, January 01, 0001

Vivisolare currently hiring for a Customer Service Coordinator to provide patient support. We are looking for someone to join our dynamic call centre team to carry out patient calls, organise patient visits and provide patients with verbal assistance with equipment.

We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of£23,887.50.

The Customer Service Coordinator position is office based with a day shift role covering 37.5 hours per week, with a shift pattern of:

Monday to Friday, 9am-5pm

Location:This role is based in Castle Business Park, Stirling, FK9 4TU.

The idea candidate will have previous customer service experience, and/or planning experience, ideally in a call centre/office environment. All training will be provided.

Main duties and responsibilities:

• Dealing with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
• Processing replenishment orders from patients and attempt to solve queries over the telephone
• Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
• Liaising closely with other departments by e-mail and telephone, giving accurate information at all times
• To work with the senior team members on process improvements and projects
• Scheduling installations, uplifts, breakdowns and deliveries in line with contract requirements and objectives
• Booking service calls in line with contract requirements, and objectives utilising support staff to ensure resources are fully booked

Required Experience:

• Previous customer service experience (Phone based desirable)
• Excellent communication skills (verbal and written)
• An Enhanced DBS (provided for you as part of the probation process)
• Effective Telephone and clear communication skills
• Empathetic and a problem solver
• Team player
• Trustworthy, reliable & ethical
• Good organisational skills
• Excellent computer skills and accuracy

Who we are

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

Vivisol UK
Palladian, Manor Court,
Manor Royal,
Crawley,
H10 9PY