Customer Service Coordinator - Whittlesey

Forterra PLC; Whittlesey; On-site; GBP 23,000 - 25,000; Full time

Job summary

Join Forterra PLC as a full-time Customer Service Coordinator, where you will be the first point of contact in a busy sales and customer service center. With a competitive salary and benefits package, your role involves managing customer queries, processing orders, and contributing to a motivated team dedicated to delivering outstanding service.

Benefits

27 days annual leave plus Bank Holidays

Competitive salary benefits package

Monthly performance related bonus scheme

Free on site parking

Life Assurance and Company Pension Scheme up to 10% employer contribution

Gym benefit and Cycle 2 Work Scheme

Personal development and opportunities for progression

Qualifications

• Ability to prioritize and work to tight deadlines.
• Confident & outgoing personality.
• Good knowledge of Microsoft Office suite.

Responsibilities

• Manage incoming/outgoing calls and emails to receive and process orders.
• Add value to every order and pursue sales leads.
• Ensure timely resolution of customer queries.

Skills

Excellent telephone manner

Effective communication skills

Drive to provide excellent customer services

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

MS Teams

Job description

Forterra - Whittlesey, Peterborough Road, Whittlesey, Peterborough, Cambridgeshire, United Kingdom Req #642

15 July 2025

We are currently looking for a full-time motivated and enthusiastic individual to join our busy team in the position of Customer Service Coordinator, working Monday to Friday between the hours of 8.45am – 5pm.

Salary circa £23,500 rising to £24,600 upon a successful probationary period.

Do you feel you have the skills & personality to succeed within our busy sales and customer service centre. You would be the first point of contact for our for all queries or orders across a range of our building products. You will be working as part of an engaged and motivated team who strive to provide the outstanding service to our customers.? If yes, this role could be for you.

Your duties would include but not limited to the following;

• Manage incoming/outgoing calls and emails to receive and process orders, maintaining close relationships throughout the customer journey
• Processing quotations using our internal order system.
• Add value to every order
• Pro-actively pursue sales leads
• Liaise with Area Sales Manager daily to ensure smooth running of a designated area to give the customers a professional service
• Ensuring that queries are resolved timely within agreed Service Level Agreements
• And any other duties to ensure smooth running of the Sales Office.
  
  

About you;

• Drive to provide excellent customer services
• Excellent telephone manner
• Ability to prioritize and work to tight deadlines
• Effective communication skills, both verbal and written
• Confident & outgoing personality
• Good knowledge of Microsoft Excel, Word, Outlook and MS teams
  
  

What we can offer you;

• Competitive salary benefits package
• 27 days annual leave plus Bank Holidays
• Monthly performance related bonus scheme
• Free on site parking
• Reward and recognition schemes
• Life Assurance and Company Pension Scheme up to 10% employer contribution
• Gym benefit and Cycle 2 Work Scheme
• Access to Employee Assistance Programme for self and family members
• Sharesave Scheme eligibility
• Holiday Exchange Scheme
• Financial Wellbeing Program
• Personal development and opportunities for progression
  
  

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick.

Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects.

We are proud to be at the forefront of the industries’ safety standards and are committed to achieving zero harm in our workplaces.

Other details

• Pay Type Salary
  
  

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