Customer Service Coordinator (TGN51315) – Excellent Salary DOE

Tagged Resources; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the workwear industry is seeking a Customer Service Representative to join their team. The role involves providing exceptional service, managing orders, and building strong relationships with customers. Ideal candidates will have at least two years of relevant experience and demonstrate strong analytical and problem-solving skills. A friendly and professional working environment comes with benefits including flexible hours and discounts on products.

Benefits

20 days holiday plus bank holidays

Staff discount on products

Flexible working hours

Free parking

Relaxed and friendly working environment

Qualifications

• Two years’ experience in a similar office-based role.
• High level of IT literacy and experience of Excel.

Responsibilities

• Providing exceptional customer service and support.
• Managing order deliveries and resolving issues.
• Providing quotations to customers.

Skills

Customer service

Analytical skills

Problem-solving

Interpersonal skills

Communication

Organizational skills

Education

Good level of education

Tools

Excel

ERP system

Job description

Location: Manchester

Type: Permanent

Industry: Workwear

Job Ref: TGN5315

Our client is a real success story delivering high quality brands across Healthcare, Corporatewear, Workwear, Sportswear and Home Textiles. An exciting opportunity has become available to join our Customer Services Team. You will be responsible for a various customer service-related task. You must be able to develop an excellent understanding of the business’ needs understanding the supply chain process, along with building strong internal and customer relationships at all levels.

The Role

• Proactively helping to offer an exceptional level of customer service.
• Supporting customer deliveries on a National and International basis
• Placing and tracking orders.
• Managing order delivery and resolving any problems
• Providing quotations / estimates to customers.
• Directly working with customers to handle queries and provide solutions.

Skills Required

• Excellent customer service and interpersonal skills
• Two years’ experience in a similar office-based role.
• High level of IT literacy, experience of Excel and ideally working with an ERP system
• Very organised and a logical thinker.
• Good communicator.
• Strong analytical and problem-solving skills.
• Team player.
• Good level of education.

Benefits

• 20 days holiday (in addition to bank holidays) plus holiday loyalty scheme
• Staff discount on products.
• Flexible working hours available
• Offices are 400 metres from the new Parkway Tram stop (Metrolink)
• Offices provide free parking
• Relaxed, professional and friendly working environment.
• Busy and varied workload