Customer Service Coordinator - Remote

The Caraires Consultancy; United Kingdom; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking Customer Service Coordinators to join their dynamic team. This role offers the flexibility of working from home or hybrid options near Kettering. You will engage with customers, vendors, and tenants to schedule survey appointments while ensuring excellent service and maintaining strong relationships. The position provides a supportive environment with all necessary equipment supplied, and you will enjoy a comprehensive benefits package, including 28 days of holiday and career progression opportunities. If you thrive in a fast-paced setting and are committed to delivering exceptional customer service, this opportunity is perfect for you.

Benefits

Home working

28 days holiday

Career pathway and progression opportunities

Flexible benefits scheme

Gym membership

Discounts on high-street stores

Healthcare cash plan

Qualifications

• Experience in customer service, particularly over the phone.
• Ability to quickly learn new IT systems and software.

Responsibilities

• Making and receiving calls to arrange survey appointments.
• Managing customer expectations and booking queries.
• Data entry onto a CRM and booking system.

Skills

Customer Service

Communication Skills

IT Skills

Attention to Detail

Organizational Skills

Tools

CRM Systems

Microsoft Teams

Job description

Remote role - Home Based Working(Hybrid and office based available if nr Kettering, Northamptonshire)Permanent37.5hrs per week5 day working week (may include 1 Saturday per month)Hours - Mon-Fri between 8am & 8pm / Saturday 8am & 6pm / Bank Hols 8am & 4.30pm£24,570paStart date: 23rd June 2025Do you enjoy working from home?Our chartered surveyor client is looking for Customer Service Coordinators to join their busy team. Within this role, the successful candidate can choose whether to work full from home or do some days in the office. Inbound and outbound calling, you will be contacting customers, lenders, vendors and tenants to book in survey slots and manage queries.All equipment will be provided - however you must have a strong internet connection.The key responsibilities:

• Making and receiving calls to estate agents, vendors, tenants and other parties to arrange appointments for surveys
• Managing customer expectations and dealing with general booking queries
• Computer-based tasks and data entry onto a CRM and booking system
• Building and maintaining good relationships with internal and external stakeholders

The ideal candidate:

• Great customer service and communication skills - ideally experience with customer service over the phone
• Great with IT - quick to pick up new systems as well as Microsoft Teams
• Excellent attention to detail and organisational skills
• Ability to work in a fast paced environment - adhering to targets
• Extremely reliable
• Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies
• Must be happy to work from home (or hybrid/office based if nr Kettering)

Benefits:

• Home working
• 28 days holiday (inc. bank holidays)
• Career pathway and progression opportunities
• Flexible benefits scheme: Gym membership, discounts on high-street stores, healthcare cash plan

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