Customer Service Coordinator - Parts & Engines

Embark Recruitment; Cannock; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Cannock is looking for a Customer Service Coordinator to enhance their Aftersales Department. In this full-time role, you will be the first point of contact for customers regarding exchange engines, responsible for processing orders and assisting team members. Join a supportive team where your skills are valued and grow your career in a dynamic environment.

Qualifications

• Extensive electro-mechanical knowledge with minimal supervision.
• Technical qualification or relevant experience in diesel engine/electro-mechanical knowledge.
• Experience with SAP or similar ERP systems.

Responsibilities

• Act as the first point of contact for customers requiring exchange engines.
• Progress leads for exchange engines and process customer orders.
• Provide support and cover for team members during absences.

Skills

Customer-focused

Electro-mechanical knowledge

Technical qualification

Experience with ERP systems

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in PowerPoint

Education

NVQ in relevant field

Job description

Are you ready to take your career to the next level? A prestigious company in Cannock is seeking a dedicated and technically proficient Customer Service Coordinator to join their Aftersales Department. This full-time role, reporting to the Customer Service Manager, offers a dynamic and supportive work environment where your skills and expertise will be highly valued.

Why Consider This Role?

- Professional Growth: Enhance your career by working with a leading company in the industry. Gain invaluable experience and develop your skills further.
- Supportive Team: Join a collaborative team where your contributions are recognised and your professional development is encouraged.
- Competitive Work Hours: Enjoy a balanced work-life with a 40-hour work week, allowing you to maintain a healthy work-life balance.

Key Responsibilities:

- Act as the first point of contact for customers requiring exchange engines.
- Progress leads for exchange engines and convert quotes into orders.
- Take full accountability for Exchange Engines operations.
- Respond to parts enquiries, identify parts, quote prices, and process orders accurately within company-agreed timescales.
- Provide cover for team members during absences and guide and support them in your area of expertise.
- Assist colleagues with their workloads during critical times.

Skills and Experience Required:

- A personable individual who is both technically minded and customer-focused.
- Extensive electro-mechanical knowledge, demonstrated through assessment, with minimal supervision.
- A technical qualification such as an NVQ or evidence of relevant diesel engine/electro-mechanical knowledge.
- Experience with SAP or a similar complex ERP system.
- Proficiency in Microsoft Word, Excel, and PowerPoint.

This is more than just a job; it s a chance to be part of a forward-thinking team where your skills will make a real impact. Don t miss out on this fantastic role in Cannock.