Customer Service Coordinator (Part Time)

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Customer Service Coordinator (Part Time), Loughborough

Client:

Tarmac

Location:

Loughborough, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

Job Reference:

e5ce43a9cd4a

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

At Tarmac, 'who you are' matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others, and ambitious to make things better, then have a read of what we have on offer.

Main Responsibilities

Reporting to the Customer Service Supervisor, the role of Customer Service Coordinator involves working cross-functionally within our Customer Service Team and being the initial point of contact for our customers. Your responsibilities will include:

1. Handling customer enquiries via telephone, online, and email from initial contact through to delivery.
2. Providing excellent customer service, ensuring high levels of customer care and attention at all times.
3. Communicating clearly, both written and verbal, with internal and external stakeholders.
4. Completing data entry and order processing tasks.
5. Collaborating with team members and other stakeholders to clarify facts, exchange information, support colleagues, and resolve queries.
6. Inputting accurate customer data into the CRM system.
7. Building relationships with key stakeholders in the account base.
8. Working closely with Fleet and Capacity planners to coordinate transport and material availability.
9. Keeping customers informed to facilitate transport planning and meet commercial demands.

The Ideal Candidate

The ideal candidate will have experience in a similar stakeholder-engaging role. Candidates should possess:

1. First-class customer service and clear communication skills, both written and verbal.
2. Ability to engage with stakeholders at all levels internally and externally.
3. Confident telephone manner.
4. Excellent attention to detail.
5. A positive 'can-do' attitude.
6. An approachable and engaging demeanor.
7. Resilience and tenacity under pressure.
8. Flexibility to work effectively within a team.
9. A desire to grow and succeed.
10. Proficiency in IT systems, including MS Word and Excel.
11. Experience with Salesforce CRM is advantageous but not essential (training provided).

At Tarmac, we value diversity and aim to create an inclusive environment. Prior technical experience is not always necessary for success.

Why Tarmac

We offer extensive career development opportunities, industry-leading rewards, incentives, and benefits, including:

• Bonus scheme
• Contributory pension scheme
• Access to discounts via the Tarmac Reward website
• Free confidential support through our Employee Assistance helpline
• Participation in Employee Communities (networks), such as REACH (Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, Menopause)
• Training and development opportunities