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Customer Service Coordinator - Pallet Network
TLP recruitment
Bristol
On-site
GBP 30,000
Full time
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Job summary
An established industry player is seeking a Customer Service Coordinator to enhance their logistics operations. In this pivotal role, you will oversee pallet coordination, manage client relationships, and ensure that deliveries meet high standards. Your expertise in logistics and client management will be crucial in providing accurate quotations and monitoring performance metrics. This is a fantastic opportunity to join a dynamic team in a supportive environment, where your contributions will directly impact customer satisfaction and operational efficiency. If you have a passion for logistics and a commitment to excellence, this role is perfect for you.
Qualifications
- Experience in logistics or pallet transport roles is essential.
- Strong client management and communication skills are required.
Responsibilities
- Coordinate daily logistics operations within The Pallet Network.
- Provide competitive quotations for shipments across various regions.
- Monitor KPIs including on-time delivery and cost per delivery.
Skills
Job description
Customer Service Coordinator - Pallet Network
£30,000 plus bonus and benefits
Monday to Friday
Bristol (BS11)
Great opportunity to support a logistics operations team to ensure the highest standards of deliveries are met for all their commercial customers, ensuring that all scheduled deliveries are completed in line with the customers’ expectations.
- Pallet Coordination, oversee daily logistics within The Pallet Network
- Quotation Management, provide accurate and competitive quotations for UK, European, and international shipments
- KPI Reporting & Compliance, monitor performance metrics including on-time delivery, cost per delivery, and load utilisation rates
- Customer Relations, manage relationships with partner depots across the UK and Ireland, ensuring high service standards.
- Previous experience in a similar Pallet Transport/Logistics role
- Experience in client management
- Excellent communication skills
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