Customer Service Coordinator- £26,250

Yolk Recruitment Ltd; Port Talbot; On-site; GBP 27,000; Full time

Job summary

A leading engineering manufacturer seeks a Customer Service Coordinator in Port Talbot to manage customer queries and ensure efficient order delivery. The role offers a salary of £26,250 along with a bonus scheme, 25 days holiday, and a Monday-Friday schedule. Candidates should have experience in customer support, preferably in manufacturing or logistics, and familiarity with CRM systems.

Benefits

Access to bonus scheme

25 days holiday plus bank holiday

On-site parking

Monday-Friday schedule with early finish on Friday

Qualifications

• Experience in supporting customers over the telephone, ideally in manufacturing or logistics.
• Experience processing orders and maintaining customer communication.
• Familiarity with CRM or ERP systems.

Responsibilities

• Act as the first point of contact for customer queries.
• Build and nurture long-term relationships with customers.
• Collaborate with internal departments to fulfill customer orders.
• Monitor order and production status.

Skills

Customer Support

Order Processing

Relationship Building

Communication

CRM Systems

Tools

CRM

ERP

SAP

Job description

Customer Service Coordinator - Port Talbot- Salary: £26,250

Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer who are looking for a Customer Service representatives who will be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery.

What you'll be doing in this role:

• Act as the first point of contact for customer queries, ensuring a professional and timely response.
• Build and nurture long-term relationships with valued customers.
• Collaborate closely with internal departments to coordinate and fulfil customer orders.
• Monitor order and production status, providing regular updates to customers.

What experience you will bring to the team:

• Experience in supporting customers over the telephone, ideally within manufacturing, supply chain, or logistics-but we're open to other backgrounds.
• Experience of processing orders and keeping customers up to date
• Familiarity with CRM or ERP systems (SAP knowledge is a plus).

This what you'll get in return:

• Salary of £26,250 with access to a bonus scheme
• Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday!
• This role is based fully in the office
• 25 days holiday plus bank holiday
• On-site parking and convenient location just off the M4

Apply now for more information!