Customer Service Coordinator Aerospace

Kingdom People; Guiseley; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A respected aerospace company in Guiseley is seeking a Customer Service Co-ordinator to maintain client relationships and deliver excellent service. This full-time role offers a salary of up to £34,000, with flexible start times and the option to work from home. Ideal candidates will have customer service experience, strong communication skills, and good IT literacy.

Benefits

Five weeks' holiday

11% pension

Share-save scheme

Supermarket discounts

On-site gym

Excellent training

Qualifications

• Proven customer service experience, ideally within manufacturing or engineering.
• Strong communication skills and ability to work collaboratively.
• Good IT literacy and confidence using customer portals.

Responsibilities

• Maintain relationships and deliver excellent service to clients.
• Manage allocated accounts, keeping customers informed about deliveries.
• Participate in on-site client meetings supported by the manager.

Skills

Customer service experience

Strong communication skills

IT literacy

Interest in regulated standards

Proactive approach

Job description

Overview

Customer Service Co-ordinator

Location: Segensworth, near Portsmouth/Southampton, Hampshire

Salary: Up to £34,000 plus five weeks' holiday, 11% pension, share-save scheme, supermarket discounts, on-site gym, excellent training and strong support from a long-standing team.

This full-time role is 38 hours per week, with flexible start times between 7 am and 9 am, finishing between 4 pm and 6 pm, plus a half-day on Fridays. You\'ll spend three days on site with the team and can work up to two days from home.

About the role

The company has many loyal, long-term partnerships, and you\'ll play a key part in maintaining these relationships and delivering excellent service. Most customer interaction is via portals, email and telephone. You\'ll manage allocated accounts day-to-day, keeping customers informed about deliveries, process orders, manage appointments and field complaints. You\'ll also take part in on-site (and occasional off-site) client meetings, supported by the manager and an experienced team.

What we\'re looking for

• Proven customer service experience, ideally within manufacturing or engineering
• Strong communication skills and the ability to work collaboratively
• Good IT literacy and confidence using customer portals
• Interest in regulated standards and processes
• A proactive, focused approach with a willingness to learn

This is an excellent opportunity to join a respected aerospace company employing 180 people on site, with steady year-on-year growth.

To find out more, contact Neil Williams at Kingdom People on (phone number removed), or click Apply Now to send your CV — we\'ll review it promptly and be in touch.

Kingdom People is acting as a Recruitment Agency on behalf of its client