Customer Service Coordinator

Equals One; Woking; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading provider of Healthcare Service solutions is seeking a Customer Service Coordinator for their Surrey Wheelchair Service Centre in Woking. The role involves acting as the first point of contact for service users and healthcare professionals, managing queries, and coordinating services. The ideal candidate should possess strong customer service skills, attention to detail, and relevant administration experience.

Benefits

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Qualifications

• Strong experience in a busy office environment.
• Relevant tele-based customer service experience.
• Competent IT skills with Microsoft Office programmes.

Responsibilities

• Managing incoming calls and emails professionally.
• Coordinating the delivery, servicing, and collection of equipment.
• Entering referral information for clinical triage.

Skills

Attention to Detail

Customer Service

Administration

Diary Management

IT Skills

Job description

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Monday to Friday 8.00am – 5.00pm, 40 hours a week

Kingsway Business Park, Forsyth Road GU21 5SA

• Company Pension Scheme
• Free on-site parking
• Life Assurance Scheme
• Company Sick Pay Scheme

We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

• Manage incoming calls and emails, answering any queries in a timely and professional manner.
• Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
• Monitoring and progressing orders by checking with suppliers.
• Entering referral information for clinical triage via both tele and email.
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant tele-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the tele and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.