Customer Service Coordinator

TipTopJob; Woking; On-site; GBP 26,000; Full time

Job summary

A leading healthcare service provider in Woking is seeking a Customer Service Coordinator to manage calls and emails, coordinate equipment logistics, and handle administrative tasks. Ideal candidates are experienced in fast-paced office environments and possess strong communication and IT skills. This role involves working closely with healthcare professionals within a regulated activity.

Benefits

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Wellbeing initiatives

Qualifications

• Strong experience in a busy office environment.
• Professional and confident communication skills.
• Ability to learn new systems.

Responsibilities

• Manage incoming calls and emails professionally.
• Coordinate equipment delivery and collection.
• Monitor and progress orders with suppliers.
• Enter referral information for clinical triage.
• Perform general administration tasks.

Skills

Telephone-based customer service experience

Attention to detail

Diary management experience

IT skills with Microsoft Office

Job description

Location: Surrey Wheelchair Services

Salary/Rate: A GBP 25,521.60 pa

Monday to Friday 8.00am : 5.00pm, 40 hours a week

Kingsway Business Park, Forsyth Road GU21 5SA

Rewards And Benefits

• Company Pension Scheme
• Free on:site parking
• Life Assurance Scheme
• Company Sick Pay Scheme
• Wellbeing initiatives
  
  

We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast:growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role

• Manage incoming calls and emails, answering any queries in a timely and professional manner.
• Coordinating equipment to be delivered, serviced, or collected by our field:based Engineers.
• Monitoring and progressing orders by checking with suppliers.
• Entering referral information for clinical triage via both telephone and email.
• General administration that supports daily activities and duties
  
  

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone:based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.
  
  

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.

INDLS