Customer Service Coordinator

Equals One Ltd; Woking; On-site; GBP 26,000; Full time

Job summary

A healthcare service provider in Woking is seeking a Customer Service Coordinator to support the Surrey Wheelchair Service. The role involves managing calls and emails, coordinating equipment with field engineers, and handling admin tasks. Ideal candidates have experience in a fast-paced office and strong customer service skills. This position offers a salary of £25,521.60 per year with various employee benefits.

Benefits

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Wellbeing initiatives

Qualifications

• Experience in a busy office environment is a must.
• Previous telephone-based customer service experience required.
• Good attention to detail and accuracy is necessary.

Responsibilities

• Manage incoming calls and emails professionally.
• Coordinate the delivery and collection of equipment.
• Monitor and progress orders by checking with suppliers.

Skills

Strong experience in a busy office environment

Telephone-based customer service experience

Attention to detail

Administration experience

Professional manner

IT skills with Microsoft Office

Job description

Customer Service Coordinator

Location: Surrey Wheelchair Services

Salary/Rate: £25,521.60 pa

Monday to Friday 8.00am – 5.00pm, 40 hours a week

Kingsway Business Park, Forsyth Road GU21 5SA

Rewards & Benefits:

• Company Pension Scheme
• Free on-site parking
• Life Assurance Scheme
• Company Sick Pay Scheme
• Wellbeing initiatives

We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

• Manage incoming calls and emails, answering any queries in a timely and professional manner.
• Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
• Monitoring and progressing orders by checking with suppliers.
• Entering referral information for clinical triage via both telephone and email.
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.

INDLS