Customer Service Coordinator

millbrook healthcare ltd; Wealden; On-site; GBP 26,000; Full time

Job summary

Millbrook Healthcare is hiring a full-time Customer Service Coordinator for their East Sussex Community Equipment Service Centre, starting January 2025. The role involves managing calls from service users and coordinating healthcare equipment orders while providing excellent customer service in a dynamic work environment.

Benefits

33 days holiday plus optional unpaid leave

Company Pension Scheme

Life Assurance

Rewards scheme with 200+ exclusive perks

Qualifications

• Strong experience in a busy office environment.
• Relevant telephone based customer service experience.
• Competent IT skills with Microsoft Office programmes.

Responsibilities

• Handle incoming calls and queries professionally.
• Coordinate orders for delivery with Driver Technicians.
• General administration to support daily activities.

Skills

Telephone Customer Service

Attention to Detail

IT Skills

Tools

Microsoft Office

Job description

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We are currently looking for a full-time Customer Service Coordinator to join the team within our East Sussex Community Equipment Service Centre in January 2025. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by our Driver Technicians
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• An annual salary of £25,396.80
• Monday to Friday 08.00 - 17.00, plus 1 in 5 weekends
• 33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff)
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure.