Customer Service Coordinator

Austin Banks; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A logistics company in the United Kingdom is seeking a dedicated Customer Service Freight Coordinator to manage client relationships and coordinate shipments. The ideal candidate should have customer service experience, excellent communication skills, and proficiency in SaaS. This role ensures timely delivery and high customer satisfaction while addressing any process improvements required. Competitive remuneration and career development opportunities are provided.

Qualifications

• Proven experience in customer service roles, preferably within logistics or transportation.
• Excellent organizational skills and attention to detail to manage multiple shipments.
• Adaptability to work in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients, addressing freight requirements.
• Coordinate scheduling, routing, and tracking of shipments.
• Troubleshoot and resolve issues during the transport process.

Skills

Customer service experience

Strong communication and interpersonal skills

Organizational skills

Problem-solving mindset

Ability to work under pressure

Tools

SaaS

Job description

Do you have Customer Service experience within Logistics or Freight industry?

Our client is seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination.

As a Customer Service Coordinator, you will be required to:

• Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner.
• Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction.
• Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times.
• Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements.
• Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions.
• Provide clients with regular updates on the status of their shipments and address any concerns or questions.
• Assist in the development and maintenance of strong relationships with carriers to ensure reliable service.
• Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process.
• Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation.

The ideal candidate will have:

• Proven experience in customer service roles, preferably within the logistics or transportation industry but not essential.
• Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues.
• Proficient in using SaaS and other relevant software.
• Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously.
• Problem-solving mindset with the ability to make quick decisions under pressure.
• Adaptability to work in a fast-paced and dynamic environment