Customer Service Coordinator

Vistry Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Coordinator in a dynamic team at a leading firm. This role involves engaging with customers and various stakeholders to ensure the efficient resolution of service cases. You will play a crucial part in enhancing customer satisfaction by effectively managing concerns and ensuring service level agreements are met. Join a collaborative environment that values your contributions and offers a chance to make a real impact in customer service excellence.

Responsibilities

• Liaise with customers, partners, technicians, and subcontractors.
• Ensure timely completion of customer service cases within SLA.
• Address customer concerns and ensure satisfaction.

Job description

Job Description

In a Nutshell

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Cornwall South West, at our Exeter office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians, and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns and ensuring their satisfaction.