Customer Service Coordinator

TipTopJob; Tiverton; Hybrid; GBP 24,000; Full time

Job summary

A leading talent recruitment agency in Tiverton is seeking a Customer Service Co:Ordinator to join their team. The role involves handling customer inquiries, preparing quotes, and managing returns. Ideal candidates will have previous customer service experience, excellent communication skills, and proficiency in IT systems. This is a full-time, permanent position with a salary of GBP 24,000 per annum and a hybrid working option after training.

Qualifications

• Previous experience in a fast-paced customer service environment.
• Proactive and solutions-focused attitude.
• Excellent communication and telephone manner.

Responsibilities

• Manage customer inquiries through phone, email, and live chat.
• Prepare quotes and process orders accurately.
• Liaise with various departments to resolve queries.

Skills

Customer service experience

Communication skills

IT proficiency

Organizational skills

Job description

Customer Service Co:Ordinator

Tiverton (Hybrid after training)

Salary: GBP 24,000 per annum

Hours: Monday to Friday, alternating weekly shifts: 8am-4pm / 9am-5pm

Full-time, Permanent

On behalf of our client, a well-established business within the manufacturing sector, we are seeking an enthusiastic and detail-oriented Customer Service Co:Ordinator to join their friendly and collaborative team. This is an exciting opportunity for someone with a passion for customer care and a calm, professional approach to problem-solving.

Key Responsibilities

• Handling customer enquiries via phone, email, and live chat
• Accurately preparing quotes and processing orders
• Managing returns and customer follow-up
• Liaising with internal departments (Sales, Planning, Purchasing, etc.) to resolve queries
• Building strong internal and external relationships

Experience Required

• Previous customer service experience (ideally in a fast-paced customer service or manufacturing setting)
• A proactive, solutions-focused attitude
• Excellent telephone manner and communication skills
• Calm under pressure with a strong customer focus
• Confident using IT systems and open to learning new platforms
• Strong administrative and organisational skills

Closing date is 15.08.2025.

If you are interested in the role of Customer Service Co:Ordinator, please contact Jade or follow the application process on the site where this job is advertised. By applying, you agree that your personal data will be processed in line with our Privacy Policy. To view our full Privacy Policy, visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. Due to high application volumes, responses may not be individual. Thank you for your interest, and we look forward to working with you.