Customer Service Coordinator

Whittan Industrial Limited; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading manufacturer of storage solutions in Telford is seeking a Customer Service Coordinator. In this role, you will provide excellent service from order receipt to invoicing while managing your workload effectively. The ideal candidate will have strong data entry skills, a friendly telephone manner, and a background in customer service. This position offers a competitive salary and various company benefits.

Benefits

Competitive salary

33 days holiday per annum

Company pension

Life assurance

Employee discount scheme

Qualifications

• Minimum A-C grade Maths and English required.
• Excellent data entry skills.
• Good telephone manner, polite and confident.

Responsibilities

• Manage and prioritise your own workload.
• Handle customer service tasks.
• Ensure timely responses to customers.

Skills

Data entry skills

Time management

Telephone manner

Education

Minimum A-C grade Maths and English

Tools

Microsoft Office

SAP

Job description

Job Advert

The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of
market leading brands; we design, manufacture and install storage solutions for commercial and industrial environments in the UK
and Europe.




We are looking for a Customer Service Coordinator to join our busy and growing organisation. Reporting into the Client Services
Team Leader and based in Telford, the main function of the role will be to provide our customers with excellent service from order
receipt to supply of materials and/or service through to invoicing within a timely manner, ensuring they are managed successfully.




Key Responsibilities:

* Manage and prioritise your own workload
* Handle customer service tasks within a busy environment, including POD retrieval, delivery progression and general customer
queries on orders or invoices
* Ensure the customer is responded to in a timely manner
* Understand and action reports (where required)
* Ensure all customer data and documentation is stored correctly and in line with GDPR regulations
* Handle multiple customer orders and queries in progress
* Coordinate, manage and bring together multiple elements of a job/project
* Date manage orders and invoicing information
* Comply with company policies and procedures
* Communicate confidently with internal departments and sales teams plus outside suppliers



Required experience/skills/qualifications:

* Minimum A-C grade Maths and English
* Available on a full time, permanent basis
* Basic knowledge of Microsoft office
* Excellent data entry skills
* Good Telephone manner, polite and confident
* Team Player
* Good time management skills
* Can multitask and manage/prioritise own workload




Desirable Skills/experience

* Basic knowledge of SAP
* Holds a full and valid UK driving licence



Company Benefits:

* Competitive salary
* 33 days holiday per annum including bank holidays.
* Company pension
* Life assurance
* Employee discount scheme
* Long service awards
* Monthly STAR awards
* Employee Assistance Programme
* Support from Trained Mental Health First Aiders
* Cycle2Work Scheme
* Medicash Scheme
* Flexi Holiday Scheme



For more information, please contact [e-mail] [[e-mail]]




The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated
equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil
partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.