Customer Service Coordinator

Script & Dot; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global technology firm in Telford is seeking a proactive Customer Service Coordinator for a 12-month contract. The ideal candidate has over 2 years of customer service experience and proficiency in Microsoft 365, particularly Excel. You will manage customer orders, track delivery deadlines, and support supply chain operations. This role offers competitive pay and a supportive environment for career growth.

Benefits

On-the-job training

Supportive team environment

Chance to gain valuable experience

Qualifications

• 2+ years’ experience in customer service, preferably in admin or order-processing.
• Proficiency in Microsoft 365 including Excel with VLOOKUP skills.
• Experience in procurement or supply chain operations is advantageous.

Responsibilities

• Be the first point of contact for customer queries, providing updates and solutions.
• Process and track customer orders, liaise with logistics and suppliers.
• Log all activity in the system for clear records.

Skills

Customer service experience

Proficiency in Microsoft 365

Strong communication skills

Organizational skills

Multitasking ability

Job description

Customer Service Coordinator – Telford (12-Month Contract)

Pay: £14.50–£15.50 per hour (via umbrella, 37.5 hours/week)

Location: Telford (onsite, Monday–Friday)

Contract: 12 months with strong potential to extend

Industry: Global technology and services

About the Role

We’re looking for a proactive Customer Service Coordinator to join a global technology business at their Telford site. This is a fast-paced role where you’ll play a vital part in ensuring customer orders run smoothly, suppliers are kept on track, and service levels are met. You’ll be the link between customers, suppliers, and internal teams, making sure everything is delivered to the highest standard.

What You’ll Do

• Be the first point of contact for customer queries, providing updates and solutions
• Process and track customer orders, raising service requests with suppliers
• Liaise with logistics and suppliers to ensure deadlines are met
• Provide quotes and prepare simple customer documentation
• Log all activity in the system for clear records and audits
• Support purchasing tasks, including raising POs, processing invoices, and tracking deliveries

What We’re Looking For

• 2+ years’ experience in customer service (admin or order-processing background a plus)
• Proficiency in Microsoft 365 (Outlook, PowerPoint, Excel — including VLOOKUP or similar formulas)
• Strong communication and organisational skills
• Comfortable working in a fast-paced, high-volume environment
• Able to prioritise and multitask effectively
• Experience with procurement or supply chain operations (advantageous, not essential)

What’s on Offer

• Stable 12-month contract with genuine potential for extension
• Competitive pay rate of £14.50–£15.50 per hour
• On-the-job training and a supportive team environment
• Chance to gain valuable experience in customer service, order management, and procurement within a global business

If you’re organised, customer-focused, and confident using Excel, this is a fantastic opportunity to grow your career in a busy, professional environment.

Apply today to find out more!

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