Customer Service Coordinator

Meadfleet Open Space Management; Stevenage; On-site; GBP 26,000; Full time

Job summary

Une entreprise de gestion publique recherche un professionnel du service client pour intégrer son équipe Customer Care, responsable de répondre aux diverses questions des clients par email et téléphone. Le candidat idéal doit faire preuve d'organisation et de communication efficace, en étant capable de gérer plusieurs requêtes simultanément. Une formation complète sera fournie, et des avantages attractifs sont offerts.

Benefits

10% employer pension contributions

Private medical insurance

Death in service insurance

25 days holiday

Parking space on site

Qualifications

• Expérience avérée dans la gestion des multiples requêtes clients.
• Attitude positive et capacité à travailler sous pression.
• Compétences en communication verbale et écrite.

Responsibilities

• Offrir un support client professionnel et efficace par téléphone, courrier et email.
• Gérer les attentes des clients et maintenir des niveaux de service élevés.
• Mettre à jour les enregistrements informatiques pour les nouveaux propriétaires.

Skills

Communication

Organisation

Service client

Tools

Excel

Word

Outlook

Job description

About Us

Meadfleet are a public open space Management Company with an ever-increasing portfolio of over 340 housing developments (representing over 40,000 customers) throughout England and Wales. Our open spaces include a variety of features such as extensive soft landscaping, play areas, roadways, street lighting, drainage. We also have an ever-increasing desire to improve the ecological value on our developments and provide added value to their communities.

You will be part of our Customer Care team and have responsibility handling a broad range of questions from customers predominantly by email and phone. This busy and varied customer focused role requires someone with a passion for customer service and the ability to see a task through to the end and follow up as appropriate. Our ideal candidate will have proven experience handling multiple queries, thrive under pressure and have a positive can-do outlook.

Duties will include:

• Putting our customers as the first priority, with clear and effective communication.
• Providing professional and effective first line support to customers by telephone, post and email.
• Aiming to satisfy as many queries as possible at first point of contact giving a prompt, courteous and detailed response.
• Ensuring all queries are logged on our CRM system, escalated if appropriate and responded to within the appropriate timeframes.
• Manage customer expectations effectively and ensure the highest service levels are maintained at all times.
• Produce letters using mail merge with high level of accuracy and attention to detail.
• Updating our computer records for new property owners' details.
• General admin duties to assist the overall smooth running of the office which includes assisting with the company's 6 monthly invoice run.

The Ideal candidate will be organised and friendly with excellent communication skills, both verbally and written. We require candidates to have a willingness to learn, a can-do attitude and a be team player.

Knowledge of Excel, Word and Outlook are essential and experience in Sage 200 would be beneficial, but not essential. Full training will be provided from our existing team on our systems and processes.

In return, we offer an excellent working environment, within a friendly, happy team and will work alongside our other support departments including customer accounts, legal department and purchasing.

Benefits include:

• 10% employer pension contributions
• Private medical insurance
• Death in service insurance
• 25 days holiday
• Parking space on site
• £25,250 per annum

If this sounds like the Customer Service role for you, then apply today.