Customer Service Coordinator

Austin Fraser; Pinkneys Green; On-site; GBP 1,000; Full time

Job description

An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team.

Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.

Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home. H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. The H2H customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients.

This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training program overseen by our team trainer.

Pay rate

Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.

37.5 hours per week. 7.5 hours per day.

£13 per hour

1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)

On call segments (paid as additional, at an enhanced rate)

Location: SL6 4XE

Benefits you'll love:

1. Option to work one day from home every week
2. Opportunity for overtime paid at an enhanced rate
3. Free on-site parking
4. Onsite canteen including a Starbucks station
5. Onsite gym including a peloton bike
6. Outside seating areas
7. Team social events
8. Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
9. Access to employee assistance programs including financial advice and counselling services
10. Full training provided

Responsibilities:

1. Provide the highest levels of customer care to both patients and health-care professionals
2. Stock check and arrange patient deliveries via telephone and email
3. Answer patient and stakeholder enquiries, resolving all queries that might arise
4. Troubleshoot feeding pumps
5. Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
6. Communicate with internal & external stakeholders by phone & email
7. Manage daily workload as delegated by lead coordinator

Requirements:

1. Experience in customer service preferred but not essential
2. IT Proficient
3. Proficient in using two monitors
4. Professional and confident telephone manner
5. Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
6. Able to drive or reach site with ease