Customer Service Coordinator

DHL Germany; Peterborough; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company is seeking a dedicated Customer Service Coordinator in Peterborough for a full-time, permanent role. You'll oversee booking requests, liaise with customers, and ensure high-quality service in the automotive industry. Join a supportive team and enjoy excellent career development opportunities.

Benefits

Manufacturer Training

Career Development Opportunities

Supportive Team Environment

State-of-the-Art Facilities

Uniform Provided

Flexible Working Hours

Free On-site Parking

Generous Enhanced Pension Scheme

Qualifications

• Proven track record in customer service is essential.
• Strong communicator able to assess customer needs.
• Data analytics experience preferred.

Responsibilities

• Ensure booking requests are responded to quickly and efficiently.
• Liaise between Customer and DHL Operations.
• Provide inventory reporting and manage vehicle return processes.

Skills

Customer Service Experience

Strong Communication

Administration Skills

Data Analytics

Attention to Detail

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Position: Customer Service Coordinator x2
Location: East of England Showground,Peterborough (PE2 6XE)
Work Patterns: Monday-Friday. Day time hours (08:30-17:00)
Contract Type: Permanent (Full-time)

Are you an experience and dedicated Customer Service Coordinator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.

About Finished Vehicle Solutions:

Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.

We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!

What does the role entail?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Ensure that booking requests are responded to quickly, efficiently and to correct standards, ensuring required service levels are achieved
• Liaising between Customer and DHL Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent
• Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/de-fleets
• Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Take ownership of requests, amendments and cancellations, liaising with the client/booking agency/DHL Operations where required
• Manage vehicle return process, ensure vehicles are inspected and estimated within agreed KPIs
• To provide excellent customer care, a high level of accuracy, ensuring all administration duties are fulfilled to the required standard and timescales
• Maintain the Internal database, ensuring that the computer systems are up to date, accurate and that all new changes are actioned
• Manage the relevant contracts including any email and telephone requests in a timely manner within client and internal KPIs and take ownership for requests and queries

What do we need from you?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Previous and proven track record in a customer service environment is essential
• Strong communicator at various levels - ability to assess individual customer needs
• Strong Administration skills and able to prioritise tasks
• Data analytics experience with excellent attention to detail
• Automotive Industry experience preferred
• Proficient in Microsoft packages (Excel, Word, Outlook)

What We Offer:

• Manufacturer Training: Receive comprehensive training from top automotive brands to enhance your skills and knowledge.
• Career Development: Take advantage of excellent career development opportunities within our growing organisation.
• Supportive Team Environment: Work alongside a friendly and experienced team of professionals who are passionate about what they do.
• State-of-the-Art Facilities: Utilise modern equipment and facilities designed to help you perform at your best.

Benefits!

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Uniform provided.
• Flexible working hours
• Free on-site parking
• Hundreds of discounts (including retail, childcare + gym)
• Free confidential 24/7 GP service
• Cycle to work Scheme
• Affordable loans
• Generous enhanced pension scheme
• 24/7 employee support service for you and your family with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion& Belonging: https://careers.dhl.com/global/en/diversity

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