Customer Service Coordinator

Michael Page (UK); Marlow; On-site; GBP 23,000 - 25,000; Full time

Job summary

A market leading international business in Marlow is looking for a Customer Service Coordinator to manage customer inquiries, maintain records, and ensure service quality. The position offers a competitive salary between £23,500 and £25,000, alongside opportunities for career progression and a supportive work environment.

Benefits

Competitive salary

Generous holiday leave

Opportunities for career progression

Qualifications

• Experience in a customer service role, ideally within a B2B environment.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and Microsoft Office tools.

Responsibilities

• Respond to customer inquiries via phone and email.
• Coordinate with internal departments for service-related requests.
• Maintain records of customer interactions and transactions.
• Monitor and track shipments, providing updates to customers.
• Assist in resolving service issues and escalate complex cases.

Skills

Customer service experience

Communication skills

Interpersonal skills

CRM proficiency

Microsoft Office skills

Multitasking

Attention to detail

Problem-solving

Job description

• A market leading international business
• A great team environment, a supportive team and great place to grow your career.

About Our Client

This role is within a medium-sized organisation specialising in transport and distribution, recognised for its commitment to efficient operations and customer satisfaction. The company operates in a fast-paced environment, offering opportunities for growth and development.

Job Description

• Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions.
• Coordinate with internal departments to manage service-related requests and concerns.
• Maintain accurate records of customer interactions and transactions in the system.
• Monitor and track shipments, providing updates to customers as required.
• Assist in resolving service issues, escalating complex cases when necessary.
• Ensure compliance with company policies and procedures during all interactions.
• Provide support in preparing reports and documentation for management review.
• Contribute to continuous improvement initiatives to enhance customer satisfaction.

The Successful Applicant

A successful Customer Service Coordinator should have:

• Experience in a customer service role, ideally within a B2B environment.
• Dealing with all areas of customer service
• Strong communication and interpersonal skills for effective customer engagement.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.
• An ability to multitask and prioritise workloads effectively in a fast-paced environment.
• Keen attention to detail to ensure accuracy in all tasks.
• A proactive approach to problem-solving and a focus on delivering excellent service.

What's on Offer

• Competitive salary in the range of £23,500 to £25,000 depending on experience.
• Permanent role with opportunities for career progression.
• Generous holiday leave and a supportive working environment in Marlow.
• An engaging role in the transport and distribution industry with a focus on professional growth.

If you are passionate about customer service and eager to contribute to a thriving organisation, we encourage you to apply today!