Customer Service Coordinator

Pearson Whiffin; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established business is seeking a Customer Service Coordinator to join their friendly team in Maidstone. This full-time, permanent role offers strong progression opportunities, a positive working environment, and no weekend work. The ideal candidate will have excellent communication skills and previous customer service experience.

Benefits

Friendly, stable team environment

Full training and ongoing support

Free on-site parking

Qualifications

• Previous office-based customer service or admin experience is necessary.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.

Responsibilities

• Serve as a key point of contact for customer and supplier inquiries.
• Investigate and resolve customer concerns swiftly.
• Support internal collaboration across teams.

Skills

Customer service

Communication

IT skills

Attention to detail

Organisational skills

Education

Previous office-based customer service or admin experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Full time- permanent

Are you a confident communicator with a genuine passion for delivering excellent customer service?

This could be the perfect opportunity for you.

Our client, a well-established and supportive business, is seeking a motivated Customer Service Coordinator to join their friendly team. This is a fantastic role offering strong progression opportunities, and a positive working environment — with no weekend work.

• Serve as a key point of contact for customer and supplier inquiries, ensuring clear and timely communication at all times.
• Investigate and resolve customer concerns swiftly, using initiative to deliver effective solutions.
• Support internal collaboration by liaising with teams across the business, including sales, marketing, and technical departments, to ensure a seamless customer experience.
• Stay well-informed about current products, services, and any promotional offers in order to provide accurate and relevant information.
• Contribute to a supportive and motivated team culture by actively engaging with colleagues and maintaining a positive attitude.
• Participate in the onboarding and development of new team members, sharing knowledge and best practices.
• Assist the Customer Service Manager in identifying areas for process improvement and implementing more efficient working methods.
• Take ownership of ongoing issues, ensuring they are followed through to resolution without unnecessary delay.
• Previous office-based customer service or admin experience is necessary
• Strong IT skills, including Microsoft Word, Excel, and Outlook
• Experience in using different systems and platforms
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• A positive, can-do attitude and eagerness to learn
• Confidence working as part of a team in a busy office environment
• Good organisational skills and the ability to prioritise tasks effectively

What’s in it for you?

• A friendly, stable team environment
• Full training and ongoing support
• Free on-site parking

This is a fantastic opportunity for someone looking to join a stable and friendly team offering great benefits and a long-term career, with no weekend working.

If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.

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Created on 29/06/2025 by TN United Kingdom