Customer Service Coordinator

Premier Foods; Lutterworth; On-site; GBP 27,000; Full time

Job summary

A leading British food company is seeking a Customer Service Coordinator to join their Sweet Treats team in Lutterworth. The successful candidate will manage customer orders, resolve queries, and collaborate with various teams to ensure high customer satisfaction. Ideal candidates will have a background in customer service, strong communication skills, and proficiency in Excel, as well as familiarity with logistics or supply chain management. The company offers career progression opportunities and a supportive work environment.

Benefits

Career progression opportunities

Training and development support

Qualifications

• Previous experience in customer service or a customer-focused role.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage daily account processing and resolve customer queries.
• Liaise with stock teams to ensure product availability.

Skills

Customer service experience

Communication skills

Analytical skills

Proficiency in Excel

Ability to work independently

Logistics or supply chain experience

Tools

SAP

Job description

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Customer Service Coordinator

Date: 23 Jul 2025

Location: Lutterworth, LE17 4DU (3 days in office)

Employment Type: Full-Time, Permanent

Salary: £27,000 per annum

Working Hours: Monday to Friday, 8am-4pm with some weekend work required

Join our dynamic Sweet Treats team, where passion meets performance! We’re a leading name in the food manufacturing sector, delivering delicious products and exceptional service worldwide. We’re seeking a proactive and customer-focused Customer Service Coordinator to help us maintain and grow our strong relationships with key customers.

The Role

As a Customer Service Coordinator, you’ll be the heartbeat of our customer operations. You’ll manage daily account processing, resolve queries, and collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction.

Key Responsibilities

• Analyze customer orders and identify demand fluctuations.
• Liaise with stock teams and bakery schedulers to ensure product availability.
• Communicate proactively with customers regarding order issues.
• Manage promotions, forecasts, and daily order trackers.
• Collaborate with supply chain and commercial teams.
• Investigate and report root causes of order shortages.
• Attend operational meetings and produce performance reports.
• Handle sample requests and maintain system housekeeping.

What We’re Looking For

• Previous experience in customer service or a customer-focused role.
• Strong communication and analytical skills.
• Proficiency in Excel and email systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in logistics or supply chain (ideally FMCG).
• Familiarity with SAP and production/logistics processes.

Why Join Us?

• Be part of a passionate and agile team.
• Opportunities for career progression (e.g., Customer Service Lead Coordinator).
• Training and development support, including SAP and NVQ qualifications.
• Work in a collaborative environment that values innovation and customer focus.

Ready to Apply?

If you're enthusiastic about delivering excellent customer service and want to grow in a supportive and fast-paced environment, we’d love to hear from you!

A great British food company

Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 13 manufacturing sites and offices across the country.

Many of our brands have been part of UK life for more than a century, and you’ll find them in 90% of British households.

At Premier Foods, we believe in inclusion, authenticity, and individuality. We aim to ensure all colleagues are given equitable opportunities and are respected, valued, and encouraged to bring their true selves to work, regardless of who they are, what they look like, who they love, or what they believe in. Our culture is one where everyone is welcome.