Customer Service Coordinator

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated reception service professional to join their Property and Facilities Department. In this role, you will be the first point of contact for campus visitors, ensuring a welcoming and efficient experience. Your responsibilities will include greeting visitors, managing communication, and providing support during emergencies. The ideal candidate will possess strong customer service skills, excellent communication abilities, and proficiency in standard software applications. This is a fantastic opportunity to contribute to a safe and efficient working environment while developing your career in a dynamic university setting.

Qualifications

• Educated to GCSE level or equivalent with customer service experience.
• Strong verbal, telephone, and written communication skills.

Responsibilities

• Provide a welcoming and efficient reception service for campus users.
• Support building monitoring, communication management, and emergency situations.

Skills

Customer Service

Communication Skills

Time Management

Education

GCSE or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Property and Facilities Department (PAF) is responsible for providing a safe and efficient working environment for all University staff and students. PAF manages all building services and the strategic development of the estate contributing to the delivery of City, University of London’s strategic and operational objectives.

Responsibilities

The post holder will provide a welcoming, courteous, professional and efficient reception service for all campus users and be responsible for greeting and processing visitors. They will also be required to offer support in areas of building monitoring, managing communication in receptions, first aid, fire evacuation and other emergency situations as required in accordance with City University’s policies and procedures.

Person Specification

The successful candidate will be educated to GCSE level or equivalent with experience in a customer service related role and proven ability to deliver excellent customer service demonstrating tact and diplomacy.

They will also have good verbal, telephone and written communication skills and strong time management skills.

Competence in standard software packages Word, Excel and Outlook and the ability to work on own initiative as well as part of a team are also essential criteria.