Customer Service Coordinator

NSS; Leeds; On-site; GBP 24,000; Full time

Job summary

A nationwide service provider is seeking a Customer Service Coordinator in Leeds. The successful candidate will manage service enquiries, coordinate job scheduling, and ensure high standards of customer service. Strong admin skills and CRM experience are preferred. This is a full-time role with an annual salary of £24,000.

Qualifications

• Strong admin and organisational skills required.
• Experience with CRM systems is preferred.
• Attention to detail is crucial for this role.

Responsibilities

• Manage service enquiries and coordinate job scheduling.
• Liaise with field teams and clients effectively.
• Support quote preparation and purchase order processing.

Skills

Strong admin and organisational skills

CRM system experience

Attention to detail

Excellent communication

Ability to work under pressure

Team player

Job description

CustomerServiceCoordinator at The NSS Group

Part of Customer Service Testing

£24,000 per annum

About NSS Group
NSS Group is a nationwide specialist service provider, offering building maintenance, window and technical cleaning, platform hire, and equipment testing – all delivered in-house across the UK.

About NSS Testing
As a division of NSS Group, NSS Testing provides design, installation, and maintenance of height safety systems and compliance testing services. We ensure clients meet health and safety regulations and British Standards through our Access & Safety and Electrical & Automation teams.

The Role
We're seeking a proactive Service Delivery Coordinator to support day-to-day operations within NSS Testing. You'll act as the key point of contact for clients and internal teams, coordinating service requests, scheduling works, supporting field operatives, and ensuring accurate job reporting and invoicing.

Key Responsibilities

• Manage service enquiries and coordinate job scheduling
• Liaise with field teams and clients
• Support quote preparation and purchase order processing
• Validate and log post-work reports and generate client reports
• Assist with H&S packs, certificates, and general admin tasks
• Maintain high standards of customer service and communication

What We’re Looking For

• Strong admin and organisational skills
• CRM system experience preferred
• Attention to detail and excellent communication
• Ability to work under pressure and manage priorities
• A team player with a positive, professional approach