Customer Service Coordinator

Path Recruitment Ltd; Harlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Coordinator based in Harlow. The role involves managing client relations, resolving queries, and working in a fast-paced environment. The successful candidate will enjoy benefits such as 25 days of holiday and opportunities for career advancement, making this an excellent opportunity for growth.

Benefits

Bonus potential

No weekend work

23 days holiday plus bank holidays

Opportunities for internal promotion

Team communities

Qualifications

• Experience in fast-paced environments with high-volume calls/emails.
• Preferred experience in plant hire, tool hire, or rental management.
• Roles may include customer service advisor, hire controller, or rental manager.

Responsibilities

• Build relationships with internal and external clients.
• Manage a busy hire desk and handle queries professionally.
• Ensure equipment delivery is on time and paperwork is up-to-date.

Skills

Customer Service

Communication

CRM Systems

Tools

Syrinx

Inspire

Job description

Customer Service Coordinator

Are you feeling stuck in your current hire company? Do you want to be noticed, rewarded with a great bonus, enjoy weekends off, and work with a fantastic team? We offer 25 days holiday, team communities, and much more! Our award-winning company is based in Bristol.

Benefits for the Customer Service Coordinator:

• Up to £30k DOE
• No weekend work
• 23 days holiday plus bank holidays
• Opportunities for internal promotion and career advancement

Responsibilities of the Customer Service Coordinator:

• Build important relationships with internal and external clients
• Handle hiring, rehiring, and sourcing equipment from third-party suppliers
• Manage a fast-paced and busy hire desk
• Liaise with colleagues, depots, and procurement teams to ensure equipment is delivered on time
• Resolve queries or claims professionally, ensuring all paperwork is completed and up-to-date
• Use CRM systems such as Syrinx, Inspire, or similar

Experience in plant hire, tool hire, powered access hire, accommodation hire, builders merchants, or specialist equipment hire is preferred but not essential.

You should have experience working in a fast-paced environment with high-volume calls and emails. Previous roles may include customer service advisor, coordinator, hire controller, rental manager, or sales controller.

Click the APPLY button now to be considered for this role or to find out more—we will be in touch!