Customer Service Coordinator

www.findapprenticeship.service.gov.uk - Jobboard; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury property developer is seeking a Customer Service Coordinator to support their Aftercare Department in Guildford. Responsibilities include managing customer inquiries, diagnosing defects, coordinating with engineers, and maintaining CRM records. The ideal candidate will have knowledge of the New Build Industry and strong communication skills. This role offers an opportunity to work in a dynamic environment and establish customer relationships.

Qualifications

• Experience in customer service roles, ideally in the construction or property industry.
• Ability to diagnose defects and communicate effectively with customers.
• Familiarity with booking engineers and managing schedules.

Responsibilities

• Deal with customers via phone, email, and face to face.
• Talk through defects with customers and book engineers.
• Monitor the Central Customer Service email inbox.

Skills

Good knowledge of the New Build Industry

Confidence dealing with customers

Excellent communication skills

Tools

CRM system

Job description

A luxury property developer who operate in the UK are currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in their head office in Guildford

To be successful within this role you must have good knowledge of the New Build Industry as well as have the confidence dealing with customers at all levels as well as diagnosing defects

Day to day duties:

• Dealing with customer via phone & email as well as face to face
• Talking through the defect with the customer, booking in engineers where needed or subcontractors for specialist issues
• Monitoring the Central Customer Service email inbox
• Delivering excellent customer service on all levels as well as being the first point of contact for the team
• Updating the CRM system with all communication with the customer
• Closing the job down on the system once completed
• Booking in engineers & subcontractors to carry out works
• Maintaining good relationships with sub contractors for the specialised works
• Dealing with purchase order invoices

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office