Customer Service Coordinator

Fawkes and Reece; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Customer Service Coordinator to enhance their Aftercare Department in Guildford. This role involves providing exceptional customer service, addressing inquiries, and managing defect diagnoses. You will be the first point of contact for customers, ensuring their needs are met and maintaining strong relationships with subcontractors. If you have a solid understanding of the New Build Industry and are passionate about customer satisfaction, this position offers a fantastic opportunity to contribute to a dynamic team in a luxury property development environment.

Qualifications

• Good knowledge of the New Build Industry is essential.
• Confidence to deal with customers at all levels.

Responsibilities

• Handle customer inquiries via phone, email, and face-to-face.
• Update the CRM system with customer communications.
• Book engineers and subcontractors for specialized issues.

Skills

Customer Service

Communication Skills

Knowledge of New Build Industry

Problem Solving

Tools

CRM System

Job description

Reference: ZG/09010901_1743093348
Posted: March 27, 2025

A luxury property developer who operates in the UK is currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in Guildford.

To be successful in this role, you must have good knowledge of the New Build Industry, as well as the confidence to deal with customers at all levels and diagnose defects.

Key Responsibilities:

• Dealing with customers via phone, email, and face-to-face.
• Discussing defects with customers and booking engineers or subcontractors for specialist issues.
• Monitoring the Central Customer Service email inbox.
• Delivering excellent customer service and being the first point of contact for the team.
• Updating the CRM system with all communications with customers.
• Closing jobs on the system once completed.
• Booking engineers and subcontractors to carry out works.
• Maintaining good relationships with subcontractors for specialized works.
• Handling purchase order invoices.

If you would like to apply for this role, please do so below or for more information, please contact Zoe Georgiou at the Fawkes & Reece London office.