Customer Service Coordinator

xpo; Goole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in supply chain solutions seeks a dedicated Customer Service Coordinator for a permanent role. The position involves managing transport-related tasks, excellent communication with all levels, and supporting HR administration. With a salary up to £30,000, several benefits include holiday options and discounts.

Benefits

25 days holiday plus bank holidays

High street discounts

Cycle-to-work scheme

Workplace pension

Qualifications

• Experience in a transport environment is advantageous.
• Excellent communication skills across all levels and formats.
• Honest, reliable, flexible, and focused individual.

Responsibilities

• Distributing daily reports.
• Handling transport issues and customer inquiries.
• Monitoring shared email inboxes and responding to queries.

Skills

Communication skills

Reliability

Flexibility

Focus

Tools

Microsoft Word

Microsoft Excel

Job description

We are seeking a dedicated Customer Service Coordinator to join our team on a permanent contract at our customer site in Eggborough. This role requires a passionate individual who enjoys engaging with people and managing multiple tasks efficiently.

Pay, Benefits, and Perks:

Salary up to £30,000 per annum, depending on experience. Benefits include 25 days holiday (plus bank holidays), option to purchase additional days, high street discounts, cycle-to-work scheme, workplace pension, and more.

Typical Daily Responsibilities:

1. Distributing daily reports
2. Handling transport issues involving drivers and customer ETA inquiries
3. Proactively preventing issues and devising innovative solutions when problems occur
4. Monitoring shared email inboxes and responding to queries
5. Supporting payroll and HR administration for the Soprema contract
6. Collaborating closely with the dedicated Transport team

Qualifications and Skills Needed:

• Experience in a transport environment is advantageous
• Honest, reliable, flexible, and focused
• Excellent communication skills across all levels and formats
• Proficiency with Microsoft Word and Excel

Our Commitment to Diversity and Inclusion:

We foster an inclusive environment where everyone feels valued and empowered. Even if you don't meet all the criteria but believe you have the skills, we encourage you to apply. We support applicants requiring accommodations during the recruitment process.

About XPO:

XPO is a global leader in supply chain solutions, helping clients optimize their logistics through innovative technology and services. Our strength lies in our diverse, energetic team of talented individuals committed to excellence.

Note: This description provides an overview of the role; additional duties may be assigned as needed.