Customer Service Coordinator

MSC Mediterranean Shipping Company; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global shipping firm is seeking a Customer Service Coordinator to join their Glasgow team. This role requires excellent communication and organisational skills to support customers with their export cargo bookings. You will ensure that bookings and shipping documentation are accurate and processed in a timely manner. The ideal candidate will have strong attention to detail and a collaborative spirit, contributing to the success of the team.

Qualifications

• Strong communication skills to provide high-level service to all clients.
• Attention to detail in processing bookings and documentation.

Responsibilities

• Process export cargo bookings and associated documentation accurately.
• Collaborate with internal departments.
• Manage workload in line with KPIs.

Skills

Excellent communication skills

Organisational skills

Teamwork

Attention to detail

Job description

Customer Service Coordinator (Bookings)

Full time, Permanent (Based in Glasgow, Scotland)

We are looking for a Customer Service Coordinator to work within our Glasgow Bookings team.

Excellent communication and organisational skills are required to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Export Bookings team to ensure export cargo bookings are handled efficiently and accurately, within the set KPI’s.

At MSC UK, our success is a result of the skill and hard work of all our team members. Our team does not just work for us; they develop and grow with us.

Skills and Experience You’ll Bring

At MSC, we work as a team. We require someone with an excellent work ethic and attention to detail, to keep excelling. We would like you to bring strong teamworking skills, as well as drive and determination, to develop both the team and yourself.

You will need strong communication skills and an eye for detail. Day to day, you will relay accurate and timely information to our customers, both written and verbal, providing a high-level service to all MSC clients.

How You Will Help Us and What You Can Expect

In this role, you will provide efficient and effective customer service and communication to our customers worldwide, ensuring their bookings and shipping documents are accurate and error-free. You will be a key point of contact for customers and able to manage your workload in line with MSC and your team’s KPIs.

This is your chance to work with the team to provide excellent customer service and contribute significantly to our success.

Key Responsibilities

• Accurate and timely processing of export cargo bookings and associated documentation, in line with KPIs.
• Understand and collaborate with all internal departments as required.
• Ensure full recovery of all applicable costs related to your role.
• Work as a team player, contributing ideas to improve efficiency and service.
• Support the team with training and coaching for new and existing members.

If you feel this is the next step in your career, please apply now.