Customer Service Coordinator

XtremeStrategySource; Gateshead; On-site; GBP 26,000; Full time

Job summary

A forward-thinking motor retailer seeks a Customer Service Coordinator in Gateshead. The role involves direct interaction with customers, managing inquiries, and internal coordination. You will benefit from excellent training opportunities, a supportive work environment, and a comprehensive benefits package, including a competitive salary and holiday scheme.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity and Paternity

Qualifications

• Knowledge of customer service principles and compliance.
• Ability to communicate verbally and in writing.
• Numeric, oral and written language proficiency.

Responsibilities

• Handle customer inquiries via phone, email, or in-person.
• Keep records of customer interactions.
• Coordinate with internal departments.

Skills

Interpersonal skills

Communication skills

Problem analysis

Attention to detail

Flexibility

Job description

Vertu Motors, Gateshead

Here at Vertu Motors we have a great opportunity for a Customer Service Coordinator to join our Customer service team. Based at our offices in Gateshead, this is a full time, permanent role working 40 hours per week with a salary of £25,010.

As our Customer Service Coordinator your main tasks and responsibilities will be:

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries by phone and email.
• Obtain and evaluate all relevant information to coordinate product, compliance and Customer service issues.
• Perform customer contact details Verifications.
• Provide updates, direct requests and unresolved issues to the designated dealership or regional/franchise directors.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Communicate and coordinate with internal departments and dealerships.
• Follow up on customer interaction
• Provide feedback on the efficiency of the customer service process.
• Contact customers to respond to inquiries or to notify them of complaint reference details as required.
• Refer unresolved customer grievances to designated regional managers/directors for further investigation.
  
  

For this role we are looking for you to have:

• Knowledge of customer service principles, practices and internal compliance processes.
• Knowledge of relevant computer applications & ability to type.
• Knowledge of administrative procedures.
• Numeric, oral and written language applications
  
  

Key Competencies

• Interpersonal skills.
• Ability to respond in a calm and professional manner when faced with demanding customer interactions.
• Communication skills – both verbal and written.
• Listening skills.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Adaptability, initiative and flexibility.
• A flexible attitude to best working practice-based demands.
  
  

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity and Paternity
  
  

If you are interested in joining the most progressive team in the industry, please apply now!

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

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