Customer Service Coordinator

millbrook healthcare ltd; Exeter; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare equipment provider is seeking a part-time Customer Service Coordinator for their Exeter Community Equipment Service Centre. The successful candidate will handle incoming calls, manage orders and provide administrative support in a dynamic team environment. This role offers a chance to contribute significantly to supporting community healthcare.

Benefits

Free parking

Company Pension Scheme

Life Assurance

Exclusive perks and discounts

Qualifications

• Strong experience in a busy office environment.
• Telephone based customer service experience.
• Previous administration and diary management experience.

Responsibilities

• Assist and manage incoming calls and queries.
• Coordinate orders and installations with Driver Technicians.
• General administration supporting daily activities.

Skills

Customer service experience

Attention to detail

Competent IT skills

Job description

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We are currently looking a part time Customer Service Coordinator to join the team within our Exeter Community Equipment Service Centre.

Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• Monday - Friday 40 hours per week including Saturdays on a Rota Basis
• 40 hours per week
• Free parking
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets