Customer Service Coordinator

ADM; Erith; On-site; GBP 21,000 - 27,000; Full time

Job summary

ADM is seeking a Customer Service Coordinator in Erith to support order processing for our bulk oil and packed business. You will check and process dispatched customer orders and work closely with Account Managers and their customers to ensure accurate order fulfilment.

You will update the Logistics team and hauliers with bulk delivery requirements, liaise with accounts, compile reports in Excel, and provide general admin support across Logistics, Customer Services and Trading teams.

Qualifications

• Experience in a similar logistics role.
• Customer focused with excellent telephone manner.
• Able to work in a fast paced environment and under pressure.
• Proficient with IT systems including Microsoft products.
• High levels of accuracy, confident and a team player.
• Good organisation skills and reliable.

Responsibilities

• Cover all areas of order processing for bulk oil and packed business.
• Check and process dispatched customer orders.
• Work closely with Account Managers and their customers.
• Accurate processing of customers' sales order requirements.
• Update Logistics team and haulier with bulk delivery requirements.
• Administer extra costs incurred on deliveries and liaise with Accounts.
• Compile and run reports on Excel.
• Provide general administration support to Logistics, Customer Services and Trading teams.
• Use VMI for customer load planning.
• Holiday cover for the team.

Skills

Customer focus

Telephone manners

IT proficiency

Accuracy

Team player

Organized

Reliability

Tools

MS Office

Excel

Job description

• Able to cover all areas of order processing for our bulk oil and packed business.
• Checking and Processing dispatched customer orders
• Working closely with Account Managers & their customers.
• Accurate processing of customers' sales order requirements.
• Updating Logistics team/contracted haulier with bulk delivery requirements
• Administration of extra costs incurred on deliveries/ Liaising with Accounts dept.
• Compiling and running reports on excel.
• Providing general administration support to the Logistics, Customer Services and Trading teams as and when required.
• Using VMI for customer load planning
• Holiday cover for the team

Job Description

Customer Service Coordinator

Your Responsibilities

• Able to cover all areas of order processing for our bulk oil and packed business.
• Checking and Processing dispatched customer orders
• Working closely with Account Managers & their customers.
• Accurate processing of customers' sales order requirements.
• Updating Logistics team/contracted haulier with bulk delivery requirements
• Administration of extra costs incurred on deliveries/ Liaising with Accounts dept.
• Compiling and running reports on excel.
• Providing general administration support to the Logistics, Customer Services and Trading teams as and when required.
• Using VMI for customer load planning
• Holiday cover for the team

Your Profile

• Experience in a similar logistics role
• Customer focused with excellent telephone manner
• Able to work in a fast paced environment & under pressure
• Proficient in IT systems including Microsoft products
• High levels of accuracy
• Confident
• Team player
• Good organization skills
• Reliable

Your Future Perspective

• Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models
• Room for innovative thinking and growth with the possibility to manage your own career path.
• A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women's and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee.
• Excellent career opportunities in a world leading nutrition company.
• An attractive remuneration including a variety of social benefits like subsidized health & fitness offers.
• ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life
• Additional benefits and support for maternity and paternity leave
• ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in 'Mental Health Aware' training within three months of joining the business.

Including You

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

113104BR